What are the responsibilities and job description for the Experience Desk Team Member position at Paul Mitchell the school Birmingham?
Position Summary
The Experience Desk Team Member is responsible for creating a welcoming, professional, and positive experience for every guest while supporting the daily operations of the school's service desk and Color Bar. This role assists with guest check-in and check-out, appointment coordination, retail sales, and communication between guests, students, Learning Leaders, and school leadership. The team member also supports Color Bar operations by maintaining organization, monitoring product supplies, and ensuring laundry is completed in a timely manner daily.
Essential Duties and Responsibilities
Guest Experience & Service Desk Operations
- Welcome guests and provide friendly, professional customer service.
- Assist with guest check-in, check-out, appointment scheduling, and payment processing.
- Answer phone calls, respond to guest inquiries, and provide accurate information regarding services, pricing, and promotions.
- Coordinate with Learning Leaders and students to support efficient guest flow and service timing.
- Address guest concerns professionally and refer complex issues to the Service Desk Leader or school leadership.
- Maintain a clean, organized, and professional reception and service desk area, and maintain guest laundry.
- Assist with daily administrative duties, appointment records, and other operational tasks as assigned.
Color Bar Operations & Product Support
- Maintain a clean, organized, and fully stocked Color Bar area.
- Support Learning Leaders and student service needs by coordinating the dispensing and distribution of color products.
- Ensure professional hair color and related products are dispensed by the designated Learning Leader or authorized Color Bar attendant in accordance with school procedures.
- Ensure Learning Leaders dispense products for classroom demonstrations.
- Monitor product usage and communicate low-stock items, supply needs, and inventory concerns to the appropriate team member.
- Communicate promptly when the last of a product is removed or when an item needs to be replenished.
- Keep products properly stored, labeled, and organized according to established procedures.
- Follow all applicable sanitation, safety, and product-handling protocols.
- Assist with maintaining consistent Color Bar procedures for cosmetology and esthetics operations, as applicable to assigned duties.
Sales & Retail Support
- Support the school's clinic service and take-home retail sales goals.
- Educate guests on available retail products, promotions, and service offerings.
- Assist with retail transactions and ensure accurate point-of-sale processing.
- Identify opportunities to recommend appropriate retail products based on guest needs.
- Help maintain attractive, organized retail displays and communicate inventory shortages.
- Support school promotions, special events, and sales initiatives.
Teamwork & Communication
- Communicate clearly with the Service Desk Leader, Learning Leaders, students, and other team members.
- Follow daily assignments, operational procedures, and leadership direction.
- Assist with maintaining adequate service desk coverage and supporting the team during busy periods.
- Demonstrate flexibility, accountability, and a willingness to assist where needed.
- Contribute to a positive, collaborative, and professional school environment.
- Participate in training and team meetings as required.
School Standards & Culture
- Represent Paul Mitchell The School Birmingham with professionalism and a commitment to guest satisfaction.
- Follow school policies, procedures, and established service standards.
- Maintain confidentiality regarding guest information and school business.
- Uphold cleanliness, sanitation, safety, and organizational expectations.
- Support student learning by helping maintain an organized and efficient service environment.
- Perform additional duties as assigned by the Service Desk Leader or school leadership.
Qualifications
- Previous customer service, retail, hospitality, or administrative experience preferred.
- Strong communication, organization, and multitasking skills.
- Professional, friendly demeanor with a guest-focused approach.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Basic computer and point-of-sale system proficiency preferred.
- Interest in the beauty industry and familiarity with salon products preferred.
- Ability to follow established product-handling, sanitation, and safety procedures.
Performance Expectations
- Consistently deliver excellent guest service.
- Maintain accurate transactions and appointment information.
- Keep the Service area and Color Bar clean, organized, and adequately stocked.
- Follow product dispensing procedures and communicate inventory needs promptly.
- Support clinic service and retail sales goals.
- Demonstrate reliability, teamwork, professionalism, and accountability.
Reporting Structure
Reports to: Service Desk Leader or designated school leadership.
Position Type: Full-time based on school staffing needs and assigned schedule.
This job description may be adjusted to meet the operational needs of Paul Mitchell The School
Salary : $13 - $16