What are the responsibilities and job description for the Customer Success Manager position at Paul Gough Media?
Be the reason our clients win.
At Paul Gough Media, we help private physical therapy clinic owners grow thriving businesses. They're exceptional clinicians , but marketing, systems, and CRMs? That's where we come in.
We don't sell software and disappear.
We onboard.
We guide.
We simplify.
We drive real results.
And we're looking for a Customer Success Manager who thrives in that space between technology and people.
This isn't a support role. It's an ownership role.
You won't be cold calling.
You won't be chasing new sales.
Instead, you'll take brand-new clients from
"I'm not sure how this works…"
to
"Wow. This is changing my business."
You'll lead onboarding Zoom calls with energy and confidence. You'll walk clinic owners through our CRM and marketing systems. You'll make sure their website, lead capture tools, and automations are live and working. You'll check in before problems escalate. You'll celebrate wins when their leads increase and their calendar fills up.
You won't just manage accounts, you'll drive outcomes.
Who thrives here?
You probably have 2–4 years in SaaS Customer Success, onboarding, or account management.
You've:
- Run live Zoom calls with clients
- Worked inside a CRM (HubSpot, GoHighLevel, Salesforce, etc.)
- Managed multiple accounts at once
- Helped clients actually adopt the systems they paid for
You understand that great Customer Success isn't reactive, it's proactive. It's structured. It's confident. It's sometimes holding a client accountable to the plan.
You don't need to be a developer. But if words like workflows, funnels, automations, integrations, and dashboards feel familiar, you're in the right territory.
What it feels like to work here
We move fast.
We set high standards.
We care about results.
We give feedback.
We celebrate wins loudly.
We expect ownership.
If you're someone who enjoys momentum, clear expectations, and being part of a team that's building something ambitious, you'll feel at home.
And this role has room to grow. If you prove yourself, there's a path to Senior CSM or Team Lead.
One important note
This role is in-office in Celebration, Florida.
We collaborate closely. We learn from each other. We win as a team.
Job Details:
- Location: Celebration, Florida (In-office, Full-time)
- Hours: Monday – Friday, 9:00 AM – 5:30 PM
- Compensation: $50,000 - $55,000 (based on experience)
If you're ready to make an impact in a dynamic, fast-growing company and help clients succeed, we'd love to hear from you. Apply today to join the Paul Gough Media team
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Salary : $50,000 - $55,000