Mitigation Technician I, II or III (Paul Davis Restoration)

Paul Davis, an INSURANCE RESTORATION SERVICE COMPANY seeks full-time candidate for Property Restoration Mitigation Technician. Our company's mission is to provide opportunities for great people to deliver best in class results. There is a path for career growth, promotions and your future. We will train you not only for the role, but also for your career growth!

Paul Davis Restoration of Virginia Beach, VA, is locally owned operation of Paul Davis, servicing southside Hampton Roads. We will be opening in mid-June 2026. As a startup office, we are looking for dynamic and self-driven individuals to join our growing team.

The Mitigation Technician position is a career in the property damage restoration industry, primarily responsible for responding to emergencies and property damaging situations. Mit-Tech and the team address the property and the customer with skill, knowledge, and professionalism, and our goal is to preserve as much of the property as possible while working safely and efficiently on the job site.

Key Responsibilities:

• Assessment: Survey and record damage to all items within the property
• Mitigation: Demolition of structural damage to properties with hand and power tools. Set restoration equipment within guidelines
• Cleanup: Manage cleaning process for both contents and structural damage. Clean up assigned job sites after demolition. Unload trash in assigned area
• Inspection: Perform site visits to conduct moisture inspections and meter readings; take photos of jobs assigned at start, completion, and throughout the process

Customer Service: Ensure that highest standards of customer service are met in communication, empathy and customer satisfaction. Address property owner and insurance agent concerns and questions in a timely manner

• Safety: Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
• Equipment care and usage: Responsible for maintaining assigned vehicles and equipment; unloading and reloading assigned vehicles with equipment; keeping equipment clean and organized in the shop
• Complete notes of assigned jobs in our software system (RMS, Mitigate etc.)
• Assist in the development of new hires through on the job training
• Other duties as assigned

Competency – Knowledge, Skills and Abilities:

• Excellent communication skills with a dedication to customer service.
• Prior experience working on mitigation projects of various Categories and Classes
• Knowledge of technology (iPhone, iPad). Ability to learn and operate our primary operating systems: RMS, Xactimate, MICA and additional systems as requested
• Self-starter and ability to work independently
• Ability to participate in an on-call schedule
• Ability to work within hazardous environments safely
• Ability to safely operate hand and power tools
• Ability to operate a company vehicle safely
• Ability to represent the company culture through our Truth, Values, Vision, Mission, and 10 Serving Basics
• Maintain a level of confidentiality
• Education: High School Diploma or GED required

Physical Requirement:

• Ability to safely operate a company vehicle and tools
• Must be able to stay in a stationary position up to 25% of the time within a vehicle.
• Constantly positions self to move about job sites, stairs, walkways, roofs, crawl spaces
• Must be able to ascend and descend a ladder to complete jobs as needed
• Must be able to observe and perceive information on a computer and documents
• Frequently will lift to 60lbs

Compensation and Benefits:

• Mit-Tech I (with no or minimal experience in mitigation within the restoration industry): $15-$18
• Mit-Tech II (1-2 years’ experience with no certification): $18-$20
• Mit-Tech III (2 years’ experience with some certification): $20-$24
• Overtime eligible (1.5x for hours over 40)
• Company vehicle or mileage reimbursement during work hours
• Performance bonus up to 10%
• Leadership Development - we grow from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Paid training as needed
• Health, dental, and vision insurance
• Referral program
• Great culture and team dynamic

The ideal candidate:

• Demonstrated ability to provide exceptional customer service.
• Leadership qualities but a good team player, who is adaptable to change in fast paced environments.
• Communicates empathetically with stakeholders, including customers, vendors, insurance carriers, and team members.
• Is detailed oriented, self-motivated, has a growth mindset and eager to learn and adapt.
• Availability for nights, weekends, and overtime as needed.
• Looking to enhance their career growth

Why Join the Team?

Paul Davis is built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – this position is pivotal to the success of the business.

Paul Davis is proud of our 60-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients through our dedicated work! WE ARE PAUL DAVIS!

Our Values:

• Deliver What You Promise
• Respect The Individual
• Have Pride in What You Do
• Practice Continuous Improvement

Our Mission: To provide opportunities for great people to deliver Best in Class results

We support and hire Veterans, and we are an Equal Opportunity Employer!

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

Pay: $17.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Paid time off
• Referral program

Application Question(s):

• Property Restoration Certifications - IICRC or equivalent : Please list all that apply.
• Experience: How many years of experience in mitigation within the property restoration industry do you have?

Work Location: In person

Salary : $17 - $24