What are the responsibilities and job description for the Mitigation Manager position at Paul Davis Restoration of the South Region?
Benefits:
- Medical, Dental, and Vision Benefits
- 401(k)
- 401(k) matching
- Company car
- Opportunity for advancement
- Paid time off
- Training & development
Mitigation Manager
$60,000-$70,000 per year
$60,000-$70,000 per year
We are seeking an empathetic, hard-working Mitigation Manager. Bring your leadership skills to a role where you support families and businesses who have experienced property emergencies. Drive the growth, development, and financial success of the mitigation business, its staff, and operations.
Team Leadership & Staff Management
- Supervise and delegate tasks to mitigation and contents staff.
- Recruit, train, and coach crew leaders, coordinators, and labor.
- Set measurable goals and conduct 90-day, mid-year, and annual reviews.
- Approve weekly timecards for hourly employees.
- Lead monthly meetings to maintain morale, alignment, and urgency.
- Onboard subcontractors and ensure strict vendor compliance.
Resource & Asset Management
- Manage warehouse inventory and equipment tracking across jobsites.
- Coordinate fleet maintenance and dispatch schedules.
- Oversee technician dispatching and the team's on-call rotation.
- Evaluate staffing needs based on current and projected workload.
Financial & Estimate Management
- Write and review accurate mitigation loss estimates.
- Negotiate claims directly with insurance carriers.
- Budget and track financial metrics to hit a 50% margin goal.
- Secure profit goals by managing job costs and production efficiency.
- Collect payments and manage outstanding accounts receivable.
Relationship Management & Safety
- Build strong relationships with adjusters, vendors, and clients.
- Resolve client complaints through proactive auditing and service.
- Enforce safety rules including proper PPE and hazard monitoring.
- Promote services to industry professionals and potential clients.
- Uphold company values, mission, and the 10 Serving Basic
Competency – Knowledge, Skills and Abilities:
- Write precise estimates using software like Xactimate to determine the cost of damage repairs.
- Operate software systems like RMS and communicate with insurance carriers.
- Create invoices, manage documents, and handle payroll or compliance.
- Coach and lead a staff of up to twenty people.
- Possess deep knowledge of emergency property repairs (like water or fire damage).
- Run effective meetings and ensure your team meets profit goals.
- Communicate and converse with customers and staff over the phone and face to face
- Stay calm and have composure during stressful emergencies.
- Handle private customer and business data securely
Required Education and Experience:
- High School Diploma or GED required
- Two plus years’ experience in a Management or Leadership role within the Restoration Industry
- Five plus years’ experience within the Emergency Services Department within the Restoration Industry
- Experience with writing Emergency Services (Mitigation) estimates
Physical Requirement
- Must be able to stay in a stationary position up to 50% of the time
- This role frequently moves about client’s properties to complete estimates and oversee completion of jobs
- Occasionally will lift up to 50lbs
- Ability to safely operate a company vehicle
Make an impact now: Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Salary : $60,000 - $70,000