What are the responsibilities and job description for the IT Systems Support Specialist position at Paul Davis Restoration of SEWI?
Description
Keep Our Team Connected. Keep Our Business Running.
At Paul Davis Restoration, technology plays a critical role in helping our teams deliver exceptional service to customers across Wisconsin and Illinois. We are seeking an IT Systems Support Specialist to serve as the primary technology support resource for our growing, multi-location organization.
This is a hands-on role for someone who enjoys solving problems, supporting employees, and improving technology systems. You'll work directly with employees across all departments, ensuring they have the tools, equipment, and support they need to be successful from day one.
If you're looking for a position where you can make an immediate impact while continuing to grow your skills and responsibilities, we'd love to hear from you.
What You'll Do
- Set up and configure computers, user accounts, email access, software, and mobile devices for new employees.
- Manage employee technology onboarding and offboarding.
- Serve as the primary point of contact for technology support across three office locations.
- Troubleshoot hardware, software, printer, mobile device, and connectivity issues.
- Administer Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
- Manage user permissions, software licensing, and access requests.
- Deploy, maintain, and track company technology equipment and inventory.
- Coordinate with third-party IT and cybersecurity providers to resolve issues and support technology initiatives.
- Assist with software implementations, upgrades, and technology projects.
- Identify opportunities to improve efficiency through technology and automation.
What We're Looking For
- 3 years of experience in IT support, help desk, systems administration, or a related technology role.
- Experience supporting Microsoft 365 environments.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to prioritize multiple requests and work independently.
- Experience supporting users in a business environment.
- Associate degree in Information Technology or related field preferred, but not required.
Why Join Paul Davis?
- Opportunity to be the primary technology resource for a growing organization.
- Variety of responsibilities with exposure to multiple technologies and business functions.
- Work closely with leadership and employees across the company.
- Opportunity for professional growth and increased responsibility as the organization continues to expand.
- Competitive compensation and benefits package.
If you enjoy helping people, solving technology challenges, and making a meaningful impact on a growing business, we'd love to meet you.
Requirements
Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.