What are the responsibilities and job description for the Emergency Response Specialist position at Paul Davis Restoration of Portland / Vancouver?
Emergency Response Specialist (ERS)
Serve People When They Need It Most | Fast-Paced | Unlimited Growth
Are you proactive, driven, and energized by helping people? Do you thrive in fast-paced environments where no two days are the same? Do you enjoy building relationships, solving problems, and making an immediate impact?
If you prefer variety over routine and enjoy being out in the field rather than behind a desk, this could be the perfect opportunity for you.
If so, Paul Davis may be the place for you.
As an Emergency Response Specialist (ERS), you'll be one of the first people to respond when fires, floods, and other property disasters occur. You will support property owners during difficult moments while building relationships throughout the community and helping coordinate the recovery process. This role also serves as a development path into future Emergency Response Coordinator positions.
What You'll Do
- Respond to fire, water, and storm losses
- Support Emergency Response Coordinators on large losses
- Independently respond to smaller incidents and assess opportunities
- Assist homeowners, tenants, and property managers during emergencies
- Build relationships with fire departments, first responders, adjusters, and community leaders
- Visit fire stations and participate in community events
- Help protect properties from further damage and guide customers through next steps
- Represent Paul Davis in the community
- Participate in an on-call rotation, including evenings and weekends
Who You Are
You are someone who:
✔ Takes initiative and enjoys autonomy
✔ Thrives in fast-paced, unpredictable situations
✔ Builds relationships easily and enjoys working with people
✔ Thinks quickly and remains calm under pressure
✔ Prefers challenge and variety over routine work
✔ Has a strong desire to learn, grow, and advance
Compensation & Benefits
- Competitive base salary plus bonus opportunities
- Company vehicle and fuel provided
- Cell phone and computer provided
- Flexible schedule
- PTO and sick time
- Leadership development and mentorship
- Access to Paul Davis University
- Career growth opportunities
Preferred Experience
Experience in any of the following is a plus:
- Restoration or construction
- Fire service, EMS, military, or emergency response
- Insurance or property management
- Outside sales or customer service
- Service-based industries
Requirements
- Strong communication and organizational skills
- Comfortable using technology and CRM systems
- Valid driver's license and good driving record
- Ability to manage multiple priorities
- Willingness to participate in an on-call schedule
Why This Role Matters
When disaster strikes, people need someone they can trust.
This is meaningful work that allows you to make an immediate impact while building a long-term career with unlimited opportunity.
Join Paul Davis and help people recover when they need it most.
Benefits:
Vacation & Paid Time Off, Health Insurance, Sick LeaveSalary : $85,000 - $90,000