What are the responsibilities and job description for the Restoration and Mitigation Operations Manager position at Paul Davis Restoration of Northwest Connecticut?
Restoration Mitigation Manager
Paul Davis Restoration of Northwest Connecticut
Location: West Hartford, CT
Job Type: Full-Time
Compensation: $85,000–$100,000 annually Performance Bonus Company Vehicle
Lead. Build. Grow.
Paul Davis Restoration is seeking an experienced Restoration Mitigation Manager to lead our emergency mitigation division. This is a leadership role for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in building high-performing teams.
We are under new ownership and investing heavily in growing our business throughout Northwest Connecticut. We're looking for someone who wants more than just a job - we're looking for someone who wants to help build one of the premier restoration companies in the region.
If you're a strong leader with water mitigation experience and IICRC certifications, we'd love to talk.
Responsibilities
- Lead and manage all emergency mitigation operations
- Respond to water, fire, mold, and storm damage losses
- Schedule and supervise technicians and subcontractors
- Perform site inspections and develop mitigation plans
- Conduct moisture mapping and monitor drying progress
- Ensure all jobs meet IICRC standards and company quality expectations
- Communicate with homeowners, commercial clients, insurance adjusters, and project managers
- Maintain accurate job documentation, photos, and daily notes
- Review equipment usage and oversee warehouse readiness
- Train, coach, and develop mitigation technicians
- Participate in the after-hours on-call rotation
- Help recruit and build the mitigation team as the company grows
Qualifications Required
- 2 years in a supervisory or management role
- IICRC Water Restoration Technician (WRT)
- Valid driver's license with clean driving record
- Strong communication and customer service skills
- Ability to manage multiple emergency jobs simultaneously
- Ability to lift 50 pounds and work in field conditions
Preferred
- IICRC Applied Structural Drying (ASD)
- IICRC Applied Microbial Remediation Technician (AMRT)
- Experience with Xactimate
- Experience with DASH, MICA, Encircle, or other restoration software
- Experience working with insurance carriers and TPAs
What You'll Receive
- Competitive salary
- Performance bonus program
- Company vehicle
- Company fuel card
- Company phone
- Paid vacation and holidays
- Continuing education and IICRC certification reimbursement
- Opportunities for advancement as we grow
- Supportive ownership team committed to investing in people
Who We're Looking For
We're looking for someone who:
- Leads by example
- Takes ownership without being asked
- Holds themselves and others accountable
- Stays calm under pressure
- Has a "customer-first" mindset
- Wants to build something, not just maintain it
- Enjoys mentoring and developing technicians
- Wants a long-term leadership opportunity
Why Paul Davis?
We're not looking for someone to simply maintain the status quo. We're building a high-performance restoration company focused on operational excellence, outstanding customer service, and creating opportunities for our team.
If you're looking for a place where your leadership will make a real impact and your ideas will be valued, we'd like to meet you.
Apply today to join a growing team where your experience and leadership will help shape the future of our company.
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Professional development assistance
Work Location: In person
Salary : $75,000 - $100,000