Mitigation Coordinator

Benefits:

• Maternity, Paternity and Adoption Leave
• Company cell phone/cell phone allowance
• Company shirts
• Medical, Dental and Vision Benefits
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources
  
  
  

Success starts with precision—and you’re the one who brings everything together. This is not a field role. This is a thinking, planning, and communication role.

Mitigation Coordinator

$23.00 - $27.00 per hour benefits

When a homeowner experiences a disaster, they are overwhelmed and just want their home back. This role exists to bring order, clarity, and forward momentum through systems, schedules, documentation, and communication. We are seeking a high-detail, high-accountability professional who understands construction and is highly comfortable working on a computer, managing schedules, communicating with customers, and making decisions that keep jobs moving.

Scheduling & Customer Communication

• Call customers upon job receipt to schedule mitigation appointments.
• Outline arrival windows, property access requirements, and customer prep steps.
• Send reminders, communicate schedule changes, and field inbound customer calls.
  
  
  

Routing

• Strategically assign crews based on priority, geography, skill set, and equipment needed.
• Update schedules on the fly to accommodate emergencies, cancellations, or delays.
• Align labor, equipment, and resources for efficient deployment.
  
  
  

Compliance & Administration

• Update all job notes in RMS for scheduling status and access details.
• Track compliance requirements (e.g., moisture readings, photos) and flag any gaps.
  
  
  

Support

• Act as the administrative link between the Mitigation Manager and Project Managers.
• Proactively identify service risks and escalate urgent issues
  
  
  

Qualifications:

• Mitigation experience
• Three years or more of administrative/office work experience, preferable in the construction/mitigation industry
• Previous experience working with Restoration Manager Software is helpful
• Scheduling, logistics, and dispatch experience
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Superb customer service, administrative, and verbal and written communication skills
• Intermediate math skills
• High school diploma/GED
  
  
  

Preferred Education and Experience:

• Associate Degree Preferred
  
  
  

Physical Requirement

• Must be able to stay in a stationary position up to 100% of the time
• Constantly operates a computer
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle
  
  
  

Make an impact now: Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Disclaimer: Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.