General Manager - Restoration Company Rochester Office

General Manager - Rochester Office

Are you looking for an environment that allows for independence, freedom and change? Our company is in need of a proactive and assertive leader who will lead our high performing team and take them to the next level.

The General Manager is overall responsible for the location including leading and managing the Directors and supporting their teams of Project Managers, Estimators, Office Staff and Field Technicians. The purpose of the GM's role is to work with the team to achieve the company's strategic business objectives and ensure the company culture is clear and followed by all.

Paul Davis provides services to cleanup and repair damage to residential and commercial properties due to water, fire, mold, storm or other disasters as well as residential remodeling services. We are aggressively growing and are the premier restoration services provider in the Western NY area with offices in Rochester and Buffalo.

This is not a remote role. General Manager will need to be in the Rochester office on a daily basis. Additionally, may need to travel to Buffalo office for meetings at times or within the US for training or conferences as required by business needs.

Responsibilities:

• Lead and manage our Director of Construction and Director of Emergency Services
• Manage P&L for Location
• Participate and lead weekly, quarterly and yearly leadership team meetings as we follow the EOS system to run our locations
• Ensure Vision, Mission and Core Values are followed on a daily basis by all team members
• Participate in production and other team meetings as needed.
• Work with the Directors and team members to ensure the customer experience is seamless and each team member is being held accountable for their role.
• Make weekly visits to job sites to check quality and ensure customer satisfaction and high NPS scores.
• Ensure that scheduling systems are in place and are being used effectively to achieve cycle time and gross margin goals.
• Address any service-related issues quickly and bring to resolution.
• Participate in collections efforts supporting accounting team and ensuring team follows-up on open issues
• Utilize vendors and trade resources to continually educate the team and sharpen their skills.
• Qualifications:
• 10 years of experience in a service, restaurant or construction business with a leadership role directly managing employees.
• 5 years of management experience operating a high 7 figure to 8 figure operation
• Sound knowledge of construction best practices, general building codes, and various building types and systems is a plus but not required
• Solid technical background with understanding or hands on experience with software programs including: Microsoft Office, Excel, Google Suite with the ability to learn and use new software
• Excellent time management and attention to details

Benefits:

• Salary plus profit sharing
• Company vehicle
• Health, dental and vision insurance
• 401k with company match
• Paid holidays/vacation and sick
• Paid training and certifications
• Phenomenal team

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $150,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person

Benefits:

Salary : $150,000 - $200,000