• Do you enjoy playing a support role to help your teammates be successful?

• Are you an empathetic person who enjoys communicating with customers?

• Do you like to work at a fast-pace with shifting priorities and deadlines?

• Is your word your bond……if you tell someone you are going to do something, they know with certainty it will be completed accurately and correctly?

• Can you plan and prioritize your day without being micromanaged?

• Can you dig into the details within systems and understand the next steps?

• Do you enjoy repetitive administrative tasks?

• Supervises and responds to all activities of emergency services work related to assigned program work and tasks assigned by Operations Manager
• Schedules and supervise projects assigned, to successful completion.
• This Project Coordinator role is a developmental role and functions may be added over time.
• The Project Coordinator will be expected to take on more responsibility in due time based upon their desire, initiative & performance.

• High School Diploma or equivalent
• Mitigation experience is a plus but not required
• Highly Organized
• Ability to multi-task and prioritize
• High level Communicator
• High aptitude in Microsoft office
• Dependable transportation
• Cell phone

• Performance versus annual goals
• Skill Development versus Annual Skill Development Goals
• Quality of overall Business Performance

• Coordinates monitors and supervises customer/homeowner quality service on a day to day basis.
• Ensures that all QA/Warranty work on an ongoing basis is completed as it arises.
• Provides input to other management based on observations from the field
• Professionally represent the Paul Davis Vision and Values.
• Interface with Emergency Services Operations Manager in the preparation of new losses on all new projects.
• Maintain constant communication with property owner.
• Schedule the completed job tasks to include but not limited to – update all job management software, update files, ensure technicians performance
• Start job in a timely manner.
• Secure necessary permits.
• Administer work orders or schedule employee assignments.
• Inspect all assigned projects for progress.
• Maintain documentation on personal inspections and project flow.
• Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
• Manage job to speedy conclusion
• Interface with Emergency Services Operations Manager regarding project progress, completion, and conditions.
• Professionally handle any and all complaints.
• Manage final walk, scope completion, and signed COC at completion of all EMS projects
• Deliver job file for closing.
• Estimate emergency services billing and come to an approved scope of repairs with insurance adjusters and/or homeowners as the need arises.
• Participate in the A/R collections
• Participate in reconstruction and contents job duties as the work flow dictates.
• Participate in marketing and business development as assigned.
• Complete special assignments as requested by Supervisor.

Hours:

• A typical shift for this position is 7am – 5pm, Monday – Friday.
• May be asked to contribute and participate in the on-call rotation.

Reward:

• Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.
• Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.