What are the responsibilities and job description for the Mitigation Field Supervisor position at Paul Davis Restoration of Greater MSP and the Northland?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Us
At Paul Davis Restoration, we help property owners recover from the unexpected. Whether it’s fire, water, storm, or other damage, we bring calm, clarity, and craftsmanship to every project. We’re a team built on communication, collaboration, and care—and we’re looking for a Project Manager who’s ready to make a real difference for our clients and community.
Mitigation Project Manager
Mitigation Project Manager
Are you a results-driven leader with a passion for property restoration and helping people in times of need? We are seeking a highly motivated and experienced Senior Field Supervisor to manage our field operations, ensure exceptional service delivery, and lead a dedicated team of technicians.
If you thrive in a fast-paced environment, are committed to quality, and want to make a tangible impact, we encourage you to apply.
Key Responsibilities
Project Management & Scoping
- Develop and write scopes of work for various restoration projects including biohazard remediation, board-ups, corrosion mitigation, odor removal, and water damage restoration.
- Manage project labor and material budgets, planning job sites effectively to ensure projects remain on track and within budgetary goals.
- Complete new job work orders and coordinate seamlessly with the Internal Project Coordinator for efficient scheduling.
- Communicate effectively with Project Managers/Estimators, ensuring all stakeholders are aligned on project status and requirements.
- Obtain Certification of Completion from customers and perform final project walk-throughs.
- Complete applicable Xactimate scopes for submission to the Tech Specialist.
Team Leadership & Supervision
- Supervise and support field staff, ensuring daily production goals and quality standards are consistently met.
- Train, coach, and support technicians to foster professional growth and technical excellence.
- Communicate with the Project Coordinator to anticipate and plan for upcoming labor needs.
Quality Assurance & Documentation
- Ensure quality assurance through regular job site walks and inspections.
- Complete TPA/Insurance Company guidelines and documentation meticulously.
- Manage daily photo uploads to Dropbox or validate completion with the assigned technician.
- Ensure all tracking systems (RMS & MICA) are updated daily for accurate job tracking and equipment usage.
- Keep compliance tasks in RMS up to date.
Customer & Client Relations
- Make initial contact with customers and build a positive, professional relationship throughout the project lifecycle.
- Communicate effectively with adjusters and Third-Party Administrator (TPA) call centers.
- Ensure work authorizations are signed prior to work commencement.
Operational Excellence
- Maintain an extra supply of materials in company vehicles to ensure job readiness.
- Complete punch list items efficiently (tasks less than 2 hours).
- Track equipment usage on jobs through RMS & MICA.
High-Impact Accountabilities
- Participate in marketing and business development activities as needs arise.
- Assist in the collection process of payment from customers.
- Contribute to emergency services when an "all hands on deck" scenario arises.
- Engage in ongoing problem solving and continuous improvement initiatives for the department and company.
- Participate actively in company social events, goal setting reviews, all-team meetings, and other opportunities to engage with the wider team.
- Complete special assignments as requested by the Operations Manager.
Hours & Availability
A typical shift for this position is 7:00 AM – 5:00 PM, Monday – Friday.
However, this role requires participation in an on-call rotation covering holidays, weekdays, and weekends to respond to emergency service needs.
Salary : $50,000 - $75,000