What are the responsibilities and job description for the Contents Manager (Emergency Services Department)-Melbourne position at Paul Davis Restoration of Central Florida?
About Us
Paul Davis Restoration is a national leader in property damage restoration, helping families and businesses recover from fire, water, storm, and mold disasters. We are built on trust, professionalism, and doing the right thing — always.
We are currently hiring a Contents Manager to oversee the contents division of our restoration team. If you're an organized, motivated, and customer-service-oriented leader, we want to hear from you!
What You’ll Do:
As the Contents Manager, you will lead a team responsible for:
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Pack-outs and pack-ins of personal property
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Contents cleaning, including ultrasonic and deodorization
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Inventory control and storage coordination
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Customer communication and satisfaction
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Insurance adjuster coordination and documentation
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Use of industry software (Encircle, RMS) to manage contents projects
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Leading crews and maintaining high standards of quality and care
Key Responsibilities:
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Lead and supervise pack-out/pack-in crews
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Train staff on packing, wrapping, and documentation standards
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Ensure accurate inventory and chain-of-custody tracking
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Maintain cleanliness, organization, and safety in the contents area
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Communicate clearly with customers, adjusters, and team members
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Secure signed Work Authorizations and AOBs
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Manage project timelines, job budgets, and storage logistics
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Ensure compliance with IICRC and company standards
What You Bring:
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Experience in contents, moving, or restoration work (preferred)
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Familiarity with Encircle and/or RMS (Restoration Management Software)
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Strong leadership and team management skills
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Excellent communication and customer service skills
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Ability to lift 50 lbs and perform physical labor
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Comfortable working in post-disaster environments (fire, water, mold)
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Valid driver’s license and clean driving record
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Forklift experience (we provide certification if needed)
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IICRC Certification (preferred, not required)
What We Offer:
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Competitive pay (based on experience)
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Performance bonuses
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Company vehicle for job site travel
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Health, dental, vision insurance
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Paid time off (PTO)
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Opportunities for growth and advancement
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Certification and training reimbursement
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Supportive, team-focused environment
Ready to Make a Difference?
If you're passionate about helping people, take pride in your work, and want to grow your career with a respected leader in the restoration industry, apply today!