What are the responsibilities and job description for the Fire & Water Restoration Technician position at Paul Davis of NW Chicago?
Description:About this RoleWhen disaster strikes, Paul Davis Restoration helps families and businesses recover from fire, water, mold, and storm damage. As a Restoration Technician, you’ll be the first on site—restoring not only properties, but also peace of mind. Every day is different, meaningful, and hands-on. The Mitigation Technician plays a key role in the immediate response to property damage from floods and fires. This position supports Paul Davis of NW Chicago by performing emergency services, stabilizing damaged structures, and ensuring homes and businesses are safe for restoration. This role directly impacts customer experience at a critical time and requires professionalism, urgency, empathy and attention to detail while ensuring all work meets Paul Davis and IICRC standards.Why Join Our Team?Paul Davis is an industry leader in restoration and reconstruction, focused on delivering extraordinary care to homeowners and businesses in their time of need. As we expand throughout Chicago, we are building a high-performing team rooted in accountability, communication, empathy, and continuous improvement. Every role here matters, and our Mitigation Technicians are often the first line of support when disaster strikes.Why Our Team Needs You?Disasters are stressful for property owners, and our team needs professionals who thrive in active environments, enjoy hands-on work, and take pride in helping others. This role is ideal for someone who is dependable, physically capable, and eager to learn industry-leading restoration practices.Duties and ResponsibilitiesPerform water, fire, and mold mitigation services according to Paul Davis standardsUse water extraction tools to remove water and prevent further damage.Set up, monitor, and maintain drying equipment and document moisture levels to monitor progress.Perform assigned demolition, debris removal, and light construction tasks.Carefully manipulate, pack-out, clean and store customer contents.Assist with emergency board-ups and tarping when neededDocument job progress with photos, readings, and digital notes in company software.Maintain organization and cleanliness of job sites, vehicles, and tools.Follow safety procedures and use proper PPE per OSHA and EPA standards.Communicate clearly and respectfully with customers, teammates, and supervisors.Participate in after-hours and weekend on-call rotation.Assist in training new team members as needed.Compensation and BenefitsPay Range: $19–$24 per hour (based on experience).Overtime Pay at 1.5x hourly rate.After hours, weekend and holiday response incentives.Paid training and certification reimbursement.Health, dental, and vision insurance options.Performance bonuses and referral incentives.Supportive, positive team culture where your work makes an impact.Our Culture and Core ValuesWe’re more than just a service provider—we’re people who care deeply about our community and the customers we serve. We operate by four guiding Core Values:Deliver what you promise.Respect the individual.Have pride in what you do.Practice continuous improvement.Vision: To provide extraordinary care while serving people in their time of need.Mission: To provide opportunities for great people to deliver Best in Class results.Requirements:Required Skills and AbilitiesStrong problem-solving and critical-thinking skills.Excellent customer service mindset and work ethic.Physical ability to lift 50 pounds, climb ladders, and work in confined spaces or elevated areas.Strong interpersonal and communication skills with customers and coworkers.Ability to safely operate mitigation equipment and basic hand/power tools or willing to learn.Education and ExperienceHigh school diploma or GED preferred.Previous restoration, construction, or trade experience preferred, but not required.IICRC certification (WRT, FSRT, ASD) preferred; training provided for qualified candidates.Additional RequirementsValid driver’s license with clean driving record.Ability to pass background check and drug test.Legally authorized to work in the U.S.Who This Role Is Right ForSomeone who enjoys physical work and problem-solving.Someone who can stay calm under pressure and provide reassurance to customers.Someone who values teamwork, structure, and continuous improvement.Someone who is reliable and accountable.Someone who will be committed to the Paul Davis Mission and Values.Training and Career GrowthAt Paul Davis Restoration of NW Chicago, we believe in promoting from within. Team members who demonstrate accountability, leadership qualities, and a desire to grow may advance into higher-level or leadership roles as the business expands. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities. Restoration Technicians often grow into Lead Technicians, Project Managers, or specialized restoration roles. We actively look to promote from within and support all team members advancing their career.ScheduleFull-time (30–40 hours per week).Must be available for additional overnight and weekend on-call shifts.Paul Davis Restoration is an Equal Opportunity Employer and proudly supports hiring Veterans.If you fit these characteristics and are excited about this opportunity, apply today with your resume and help make a difference when people need it most. All applicants will be reviewed and our hiring team will reach out to qualified candidates promptly for next steps.
Salary : $19 - $24