What are the responsibilities and job description for the Service Advisor position at PATV Powersports?
The Service Advisor plays a crucial role within a small team, acting as the primary point of contact between customers and the automotive service department. This position requires basic automotive knowledge and proficiency with office productivity tools to efficiently manage service scheduling, vehicle inspections, and repair processes while ensuring excellent customer service.
Responsibilities
- Interact with customers to understand service needs and provide updates
- Schedule vehicle service appointments and coordinate inspections
- Facilitate repair estimation and parts ordering processes
- Prepare invoices accurately and handle billing inquiries
- Resolve customer complaints professionally and promptly
- Maintain follow-up communication to ensure customer satisfaction
- Support sales efforts related to automotive service offerings
Preferred Qualifications
- Entry-level experience in automotive service
- High school diploma or equivalent
- Strong customer service skills
- Familiarity with automotive terminology
- Effective communication and problem-solving abilities
- Knowledge of sales techniques
Salary : $30,000 - $60,000