What are the responsibilities and job description for the Service Superintendent position at Patuxent Roofing and Contracting LLC?
Job Summary:
The Service Superintendent manages day-to-day service field operations, ensuring high-quality roof repairs, leak response, preventive maintenance, and warranty services. This role partners closely with the Service Manager, Project Managers, and clients to deliver timely, cost-effective, and safe service work. The Service Superintendent is accountable for leading service crews, coordinating scheduling, ensuring safety compliance, and maintaining strong client relationships.
Duties/Responsibilities:
- Lead, coordinate, and supervise service foremen and technicians across multiple active service jobs.
- Ensure repairs, leak calls, preventive maintenance, and warranty work are performed safely, efficiently, and to company quality standards.
- Partner with the Service Manager to schedule daily/weekly assignments, material loading, and equipment needs.
- Oversee work in progress, monitoring labor hours, material usage, and safety practices.
- Respond quickly to emergency service requests, making sound decisions under pressure.
- Communicate effectively with clients, building owners, property managers, and general contractors during site visits.
- Ensure foremen receive complete job information and client requirements prior to dispatch.
- Review and approve service reports, photos, and documentation submitted by crews; ensure timely upload to Dataforma.
- Support preparation of proposals and change orders by providing accurate field notes and scope feedback.
- Assist with warranty inspections and service audits to ensure compliance with manufacturer standards.
- Maintain and enforce strict safety ownership of all service job sites, including toolbox talks and incident reporting.
- Train, mentor, and coach service foremen and technicians to ensure technical expertise, customer service, and adherence to company values.
- Monitor inventory control for service materials, tools, and equipment; coordinate replenishment as needed.
- Complete daily/weekly field reports detailing service activities, labor, and job conditions.
- Perform other tasks as assigned by Service Manager or leadership.
Required Skills/Abilities:
- Minimum of 5 years of experience in commercial roofing, with at least 2 years in a supervisory or superintendent role in service/repair work.
- Strong technical knowledge of commercial roofing systems (single-ply, built-up, modified bitumen, coatings, metal, etc.) with emphasis on repairs and maintenance.
- Proven ability to manage multiple small-scale jobs simultaneously, often with tight response timelines.
- Excellent customer service and communication skills; ability to build strong relationships with clients.
- Strong organizational skills and ability to prioritize workload.
- Proficiency with basic computer skills; experience with Dataforma or similar project management systems preferred.
- OSHA 30 certification required; additional safety certifications (EM 385, CQM) preferred.
- Valid driver’s license and reliable transportation.
- Bilingual (English/Spanish) strongly preferred.
- Must be able to lift up to 50 lbs and work at roof heights.