Service Sales Representative

Job Title: Service Sales Representative

Job Summary

As a Service Sales Representative, you will operate in a business-to-business (B2B) environment, managing an assigned territory and building a portfolio of accounts through referrals, prospecting, and networking. You will also mentor and lead a Junior Sales Representative, driving business growth while maintaining exceptional customer relationships.

Duties and Responsibilities

• Represent the company with clients, architects, consultants, property managers, building owners, general contractors, and other key stakeholders.

• Develop target lists and generate new business by selling service packages such as leak repairs, preventative maintenance, flashing upgrades, coatings, fit-outs, and small replacements.

• Build and maintain long-term commercial client relationships, emphasizing customer service to drive referrals and repeat business.

• Prospect and develop new accounts through cold calling, networking, lead follow-up, targeted marketing, and business development meetings.

• Cultivate relationships with owners, contractors, and suppliers to expand market reach.

• Participate in customer acquisition strategies and target market development.

• Coordinate with production teams on replacements and service projects.

• Conduct building measurements, verify dimensions, and perform test cuts as needed.

• Prepare detailed take-offs, estimates, and proposals; follow up with customers to close sales.

• Maintain and update the bid calendar; report status updates to the team.

• Review contracts and Notice to Proceed (NTP) letters for accuracy in scope and pricing.

• Collaborate with the Service Manager for project handoffs following bid awards.

• Participate in post-project financial analysis and performance tracking.

• Plan, oversee, and engage in marketing and outreach initiatives.

• Perform other related duties as assigned.

Required Skills and Abilities

• Knowledge of commercial roofing systems and experience in managing or estimating single-ply, asphalt, cold-applied, hot-applied, and metal projects preferred (but not required for the right candidate).

• Proven experience managing and mentoring sales associates.

• Minimum of 5 years of construction or industrial sales experience.

• Demonstrated success in expanding market share and achieving sales goals.

• Strong problem-solving skills with a results-driven, entrepreneurial mindset.

• Excellent organizational, time management, and sales tracking abilities.

• Outstanding written and verbal communication skills.

• Proficiency in computer applications and CRM systems.

• Ability to thrive in a fast-paced, competitive environment.

Education and Experience

• High School Diploma or GED required.

• Bachelor’s degree in Business or Construction Management preferred, but not required.

Physical Requirements

• Prolonged periods of sitting and working at a computer.

• Ability to lift up to 15 pounds occasionally.