What are the responsibilities and job description for the Service Manager position at Patuxent Roofing and Contracting LLC?
Job Title: Service Manager
Job Category: Service
Travel Required: Regional
Job Summary:
This position is responsible for managing the service department team, ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.
Duties/Responsibilities:
• Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.
• Developing service sales and growth strategy.
• Adhere to service department quality control standards.
• Work with other members of the leadership team to drive overall business strategy.
• Building the team to support financial and performance objectives.
• Implement software and IT initiatives.
• Set clear goals and objectives for the team.
• P&L responsibility for Texas Service Department.
• Lead revenue growth strategy and execution.
• Maintain awareness of market and industry trends.
• Performs other related duties as assigned.
Required Skills/Abilities:
• 5 years’ experience in commercial roofing (production or service)
• OSHA 10
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Understanding of all types of roof systems consisting of but not limited to Metal, BUR, Modified, Single Ply, Coatings, Shingles, and Tile.
Preferred Skills/Abilities:
• Forklift License
• Manufacturer Training
• Manlift Training
• Rigging Certification
• CERTA
• Software including Microsoft Suite, Procore, Salesforce, and The Edge
• OSHA 30
• Crane CCL
Education and Experience:
• High School Diploma / GED
• Experience in fleet maintenance preferred.
• Driver’s License Required / CDL preferred
Physical Requirements:
• Prolonged periods of standing and walking.
• Must be able to lift up to 50 pounds at a time.
• Carry and climb a ladder.
