Service Manager

Job Title: Service Manager

Job Category: Service

Travel Required: Regional 

Job Summary: 

This position is responsible for managing the service department team, ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.  

Duties/Responsibilities: 

•    Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.

•    Developing service sales and growth strategy.

•    Adhere to service department quality control standards.

•    Work with other members of the leadership team to drive overall business strategy.

•    Building the team to support financial and performance objectives.

•    Implement software and IT initiatives.

•    Set clear goals and objectives for the team.

•    P&L responsibility for Texas Service Department.

•    Lead revenue growth strategy and execution.

•    Maintain awareness of market and industry trends.

•    Performs other related duties as assigned.

Required Skills/Abilities:

•    5 years’ experience in commercial roofing (production or service)

•    OSHA 10

•    Excellent verbal and written communication skills.

•    Excellent organizational skills and attention to detail.

•    Proficient with Microsoft Office Suite or related software.

•    Understanding of all types of roof systems consisting of but not limited to Metal, BUR, Modified, Single Ply, Coatings, Shingles, and Tile.

Preferred Skills/Abilities:

•   Forklift License

•    Manufacturer Training

•    Manlift Training

•    Rigging Certification

•    CERTA

•    Software including Microsoft Suite, Procore, Salesforce, and The Edge

•    OSHA 30

•    Crane CCL

Education and Experience:

•    High School Diploma / GED

•    Experience in fleet maintenance preferred.

•    Driver’s License Required / CDL preferred

Physical Requirements:

•    Prolonged periods of standing and walking.

•    Must be able to lift up to 50 pounds at a time.

•    Carry and climb a ladder.