Support Staff - Library and Technology Aide - Willow Brook Elementary School - 2026-2027

Pay Classification

• Pay Grade T110
• $18.99 - $31.98 per hour
• Salary is determined based on years of experience
• 12-month position / 260 days per year / 8 hours per day
  
  

Position Summary: The primary role of this position is to provide tier-one technology support in an elementary school. Additionally, the position supports library operations.

Position Responsibilities

• Provide first-level support for building technology including laptops, desktops, tablets, mobile phones, printers, copiers, network connectivity, and audio-visual systems
• Distributes and collects student devices
• Coordinates with parents regarding damage, theft, lost or failure to return of devices
• Responds to building Helpdesk requests
• Inspects equipment to determine problems and potential solutions
• Completes basic repairs when possible and otherwise reroutes devices in need of repair to the appropriate person
• Assists with installation of new equipment and distribution or elimination of outdated equipment.
• Takes direction from the building Principal in the prioritization and completion of technology support tasks
• Assists in providing instructional support in areas related to instructional technology as needed, such as online state and district assessments and learning resources
• Assists with library circulation, including but not limited to check-out, check-in, shelving, and inventory of materials and technology equipment
• Supervision of students during lunch, recess, or pickup/drop-off for approximately one hour each day
• Additional duties as assigned
  
  

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.

Desired Qualifications

• Experience using and providing support for a wide variety of technology systems, including; laptops, tablets, mobile phones, e-mail, copiers, printers, desk phones, voicemail, productivity and instructional applications, macOS, iOS, Windows 11, etc.
• Experience providing support to users in-person, via telephone and via e-mail
• Excellent written and verbal communication skills
• Highly organized, flexible, and able to manage multiple unrelated tasks simultaneously
• Customer service oriented
• Ability to regularly lift up to 25 lbs
• Ability to walk throughout a large building on a daily basis
• Ability to manage high stress situations in a calm and efficient manner
  
  

Education

High school diploma

• or –
  
  

Any equivalent combination of education and experience.

FLSA Status: Non-Exempt