Customer Service Tech

Patterson has built a trusted reputation for reliable pump installations worldwide - whether satisfying urban water or waste demands, harnessing and controlling ravaging floods, reclaiming arid deserts, taming rampaging and devastating fires, or protecting the planet's ecological balance, our pumps are trusted.

Around the globe, wherever liquid moves, in large volume or high pressure, you will find Patterson heavy-duty pumps and packaged systems. The world looks to Patterson to enhance safety and comfort in HVAC and fire suppression technology, exceeding pumping demands in water supply, irrigation, flood prevention, and wastewater treatment, make industrial solutions into liquid transfers, and fulfill heating or cooling needs to each of our clients.

POSITION SUMMARY

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Be able to program accessory equipment, test control systems, and schedule site activities.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Confer with customers by telephone or in person to provide information about products or services.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Perform required programming for any accessory item sold with systems.
• Perform shop testing of the system to verify that all of the controls functioning as designed prior to the system shipping.
• Communicate with the customer for any required startup service.
• Communicate and work with the customer on any site requested design changes.
• Perform cost, feasibility, and lead time analysis for potential orders.
• Assist customers with identifying parts, provide quotes and outline repairs and maintenance of the customer's pump(s).
• Work with field service technicians and assist as needed.
• Manage and oversee all system projects out of house with customer and technician communication.
• Work with shop service techs, machinists, and other personnel to assure proper parts, finish, and assembly are performed per specifications and drawings.
• Comply with established safety policies and procedures. Wear required Personal Protective Equipment as directed. Use appropriate tools designed for their specific job tasks. Provide feedback related to hazard assessments and/or accident investigations.
• Act in accordance with Patterson's Company policies (ex. Harassment, Equal Employment Opportunity, Ethics, Safety, etc.).
• Regular attendance at work is an essential function of the job.

POSITION QUALIFICATIONS

Accountability - Ability to accept responsibility and account for his/her actions.

Communication, Written - Ability to communicate in writing clearly and concisely.

Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Accuracy - Ability to perform work accurately and thoroughly.

SKILLS & ABILITIES

Education: Associate Degree (two-year college or technical school) Required, Field of Study: Business Administration

Experience: 1 plus years of experience in pump manufacturing experience.

Computer Skills: Microsoft Office, Syteline, and SharePoint

Certifications & Licenses:

Other Requirements: Must be able to travel.

PHYSICAL DEMANDS

Physical Activities and Requirements of this Position

Ability to stand, walk, manually manipulate, grasp, and speak for long periods of time.

May exert up to 25lbs. of force, lift 50 pounds or less occasionally.

WORK ENVIRONMENT

Office and shop environment.

If interested in working for one of the leading U.S. pump manufacturing companies—with a stellar reputation for partnering with customers and delivering outstanding products, application knowledge and service appeals to you, we encourage you to explore this opportunity.

Patterson Pump Company is an Equal Opportunity Employer.