Front Office Receptionist

Job Overview
We are seeking an energetic and detail-oriented Front Office Receptionist to be the welcoming face of our healthcare facility. This vital role involves managing patient interactions, coordinating appointments, and providing exceptional administrative support to ensure smooth clinic operations. The ideal candidate will possess strong communication skills, proficiency with medical office management systems, and a passion for delivering outstanding patient service. Join us and be part of a dynamic team dedicated to providing top-quality healthcare experiences!

Duties

• Greet patients and visitors warmly, ensuring a positive first impression and efficient check-in process
• Answer multi-line phone systems promptly with professional phone etiquette, directing calls appropriately
• Verify insurance coverage, perform insurance verification, and assist with billing inquiries using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Schedule patient appointments accurately utilizing medical scheduling software and coordinate follow-up care plans
• Maintain and update patient records in EMR systems, ensuring compliance with HIPAA regulations and proper documentation review
• Assist with medical administrative tasks including filing, data entry, and managing medical records using office management software like Dentrix or Eaglesoft
• Support clinical staff by preparing intake forms, verifying CPT coding, ICD-10/ICD-9 coding accuracy, and handling medical documentation efficiently

Qualifications

• Proven experience in a medical office or healthcare environment, preferably as a medical receptionist or front desk staff in clinics or dental offices
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft
• Familiarity with medical terminology, CPT coding, ICD coding (ICD-10/ICD-9), and insurance verification processes
• Excellent computer skills including proficiency with Microsoft Office Suite and typing skills (including 10-key typing)
• Exceptional customer service skills with the ability to handle sensitive information in accordance with HIPAA standards
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Previous experience with dental terminology or hospital experience is a plus
• Strong organizational skills with attention to detail for documentation review and filing tasks
• Ability to manage multi-line phone systems efficiently while maintaining professionalism at all times

Join our team as a Front Office Receptionist where your enthusiasm and dedication will directly impact our patients’ experience! We value your contribution in creating a welcoming environment while supporting the operational excellence of our healthcare facility.

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $22