Installation and Sales Support Coordinator

Job Title: Installation & Sales Support Coordinator                      

Location: On Site – Blythewood, SC (Reports to VP Sales)

Job Description: The Installation & Sales Support Coordinator plays a critical role in supporting our sales team, customers, and third-party installation partners. This position ensures that installation projects are scheduled, executed, and completed smoothly while maintaining a high level of customer satisfaction.

The coordinator serves as the central liaison between sales reps, customers, and installation companies. They will managing schedules, validate contracts, ensure insurance requirements are met, and provide timely updates. In addition, this role supports the sales team with essential administrative tasks such as RMAs, shipping forms, and documentation. The goal is to streamline post-sale operations, improve customer experience, and enable sales reps to focus on driving new revenue.

Key Responsibilities:

Installation Coordination

• Act as the primary point of contact for customers and installation partners after a sale is closed
• Coordinate installation schedules and ensure all parties receive accurate, up-to-date information
• Confirm installation contract terms, pricing, and scope of work
• Verify insurance certificates, documentation, and compliance requirements for all contractors
• Track installation progress from scheduling to completion, escalating delays or issues as needed
• Ensure installations are performed to customer expectations and company standards
• Document completion status and obtain customer confirmation or sign-off

Customer & Partner Communication

• Maintain clear, timely communication with customers regarding timelines, expectations, and next steps
• Provide updates to sales reps on installation progress and customer feedback
• Build strong relationships with installation partners to improve consistency, reliability, and throughput

Sales Administrative Support

• Assist sales reps with administrative tasks including RMAs, shipping forms, warranty paperwork, and quoting support
• Enter or update data in CRM/ERP systems (Salesforce, Syspro, or similar)
• Help maintain accurate sales documentation, order status, and installation records
• Support customer service with ticket routing or information requests

Reporting & Process Management

• Track installation volume, timelines, issues, and completion metrics
• Provide weekly and monthly status reports to leadership and the sales team
• Identify process gaps and recommend improvements to increase installation throughput
• Maintain organized files, documentation, and compliance records

Qualifications:

• 2 years of experience in project coordination, scheduling, customer service, or sales support
• Strong communication skills and ability to work with customers, technicians, and internal teams
• Excellent organizational skills with the ability to manage multiple installations and priorities simultaneously
• Strong attention to detail with experience reviewing contracts, insurance docs, or compliance paperwork
• Comfortable working in CRM and ERP systems; Salesforce experience a plus
• Ability to work in a fast-paced environment and maintain professionalism under pressure

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• We take our work seriously, but also believe in fostering an enjoyable, engaging environment. With traditions like Hot Dog Tuesdays, themed cookouts, complimentary popcorn and gourmet coffee, spirit week activities, and casual Fridays, it’s easy to see why our team values being part of Patterson.

About the Company:

For more than 30 years, Patterson Fan Company has been shaping the future of industrial air movement. Founded in 1989, we quickly gained national attention, earning #160 on the Inc. 500 list in 1994, for our breakthrough high-velocity blue fans. Since then, Patterson has continued to raise the bar by engineering the original dock door fan, expanding into HVLS industrial ceiling fans, and introducing a powerful yet ultra-quiet low-profile fan designed for modern workplaces and public spaces.

Today, we manufacture a full lineup of high-velocity fans, HVLS ceiling fans, loading-dock and pick-module cooling solutions, workstation and stainless-steel washdown fans, fabric air duct systems, supply and exhaust fans, as well as a Smart Evaporative Truck Cooling system.

We proudly support industries where air movement is essential: warehousing and distribution, 3PL and fulfillment, manufacturing, agriculture and livestock, indoor cannabis grow rooms, food processing, gyms and recreation, and theme parks and entertainment venues.

What has never changed is our commitment to listening to our customers. Your challenges drive our innovation, your environments inspire our engineering, and the positive workplace our team enjoys ensures that their dedication is reflected in everything we deliver to you.