Service Coordinator Strategic Accounts

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description:

This position is remote. However, individuals located within 50 miles of Patterson’s Minnesota or Colorado headquarters will be required to work onsite two days per week.

The Strategic Accounts Service Coordinator will be responsible for the execution and coordination for our division’s equipment installation projects and the monitoring and execution of all service needs. Additionally, the role will partner with our Patterson field teams to support project coordination, dispatch, and customer communication, ensuring all deliverable timelines are met or exceeded.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Act as the liaison between the local Patterson branch and the corporate customer for equipment and service projects.

• Work with branch personnel to ensure equipment and parts are ordered, installed, and invoiced according to our customer’s requirements and protocol.

• Provide accurate customer equipment quotes utilizing customer equipment pricing formularies and contracts

• Identify and resolve pending technical service or equipment field issues. This includes timelines, confirmations, and customer communication.

• Management and tracking all equipment and service projects.

• Following up with the manufacturers on lead times and product availability.

• Handle calls from the customer, from a corporate and local level, and acquires all information, assign and submit requests for scheduled service for repair calls and equipment installations.

• Ensure branches follow any service and equipment requirements of Special Markets customers.

• Perform other duties as assigned.

• Additional functions

• In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Management and maintenance of any third-party service/scheduling ticketing systems. (i.e. Service Channel, Corrigo etc.)

Job Qualifications

Required Qualifications

• Associate's Degree or higher required OR Equivalent of education and experience.

• 4 years in project coordination, dispatch, or logistics required.

• Excellent written and verbal/phone communication skills.

• Strong planning and organizational skills.

• Basic computer skills required.

• Excel experience preferred

What's In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.