What are the responsibilities and job description for the IT Service Technician position at Patterson Companies?
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Description
The role of Service Technician for Feedyard Software & Networking provides technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS) Turnkey Computer Systems (a division of Animal Health International Inc.) provides fully integrated software applications coupled with comprehensive software support and training to meet the unique needs of the feed yard industry. Please take a look at one of our typical customer installation sites:
https://bcove.video/3Xspicf
As an IT Field Service Technician, you are an important part of a small but mighty team. If you enjoy providing critical IT services to customers, where no two days are the same and are adaptable and love to make a difference, this is the job for you. Car allowance and company paid cell phone provided.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Responsibilities and Essential Job Functions
Equipment Installation and Repair
Transact all business in accordance with Animal Health International Inc.’s business code of ethics and conduct.
Provide technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS)
Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
Responsible for software/network installation projects for current and new customer sites.
Prepare for and perform standard system installations and test the functionality of all components.
Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
Complete all required service forms, records, and documentation as required.
Maintain strong and supportive customer relationships by providing technical support after repair or installation; available for consultation and support which includes rotating nights and weekends on-call schedule.
Maintain strong accountability in regard to employee and customer health and safety when performance service work, as environment and conditions will vary greatly.
Inventory & Asset Management
Prepare list of necessary equipment for each installation and service request.
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.
Manage vehicle inventory and restock as necessary.
Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
Ensure proper use and maintenance of all company provided assets, including but not limited to computer, parts, , etc.
Performs all other duties as assigned
Travel and On-Call:
This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area.
For this position being on-call is required.
Job Qualifications
High school diploma or equivalent.
0-2 years prior experience in a technical, software, or related field
Valid driver’s license and clean driving record required
Ability to design, install, and configure/ troubleshoot simple wired and wireless networks.
Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.
Able to climb heights 17’ to 200’
Able to lift 55 lbs.
Strong customer service skills.
Computer skills, including MS Office and other software systems.
Preferred Qualifications
Associates degree in a computer related field.
Two years of related experience is a plus.
Experience working in Animal Agriculture
Troubleshooting Windows operating system.
Wireless networking experience preferred.
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program.
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
EEO Statement
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.