What are the responsibilities and job description for the Tech Services and Sales Rep position at Patterson Companies, Inc.?
Job Summary
The Technology Services & Sales Rep supports customers, including farms, producers, and veterinarians, by providing technical expertise, on-farm training, and product-focused guidance that improves colostrum management, calf health, and overall operational efficiency. This role serves as a bridge between needs of the field and our internal teams, helping translate customer challenges and industry research into actionable insights.
Essential Functions
The Technology Services & Sales Rep supports customers, including farms, producers, and veterinarians, by providing technical expertise, on-farm training, and product-focused guidance that improves colostrum management, calf health, and overall operational efficiency. This role serves as a bridge between needs of the field and our internal teams, helping translate customer challenges and industry research into actionable insights.
Essential Functions
- Provide on farm technical support to producers, calf managers, and veterinarians to ensure proper use of equipment and related protocols
- Manage and maintain relationships with key accounts, ensuring high quality service, follow up, and long-term customer satisfaction
- Deliver training on best practices for colostrum collection, handling, storage, hygiene, and feeding
- Stay informed on the latest research, trends, and emerging issues in calf health, colostrum science, and neonatal management
- Communicate relevant research, field observations, and customer feedback to internal teams to strengthen our product development, training materials, and technical resources
- Support international projects and assist in training global partners, distributors, and government entities when needed
- Represent professionally at farms, industry events, trainings, and partner meetings
- Comply with Company and department policies and standards; performs other duties as assigned
- Doctor of Veterinary Medicine (DVM) or international equivalent of DVM and
- 5 years industry experience in dairy production, calf management, or related area
- Demonstrated interpersonal skills
- Experience with teaching and troubleshooting while building trust with customers
- Ability to work independently and achieve results in a fast-paced, field-oriented environment
- Passion for animal health in the area of supporting dairy and beef producers
- Capable of solving complex problems and providing value-added solutions for customers and the business
- Drivers License
- Educational Commission for Foreign Veterinary Graduates® (ECFVG®) Preferred
- Learn New Tasks or Concepts Frequently
- Maintain Focus Frequently
- Move/Traverse Frequently
- Communicate/Hearing Constantly
- Communicate/Talking Constantly
- Complete Tasks Independently Constantly
- Complete Tasks with a Speed/Productivity Quota Constantly
- Hand/Eye Coordination Constantly
- Vision Constantly
- Ascend/Descend (stairs/ladder) Occasionally
- Balancing Occasionally
- Bend Occasionally
- Complete Tasks in a Noisy Environment Occasionally
- Driving Vehicle Occasionally
- Exerting Force - Pushing/Pulling 0-20 lbs Occasionally
- Exerting Force - Pushing/Pulling 21-40 lbs Occasionally
- Exerting Force - Pushing/Pulling 41 lbs Occasionally
- Feeling/Grasping/Handling Occasionally
- Make Timely Decisions in the Context of a Workflow Occasionally
- Position Self - Crawling/Crouching Occasionally
- Position Self - Kneeling/Squatting Occasionally
- Reaching Occasionally
- Repetitive Motions Occasionally
- Stationary Position (Standing) Occasionally
- Stationary Position (Seated) Occasionally
- Transport - Lifting/Carrying 0-10 lbs Occasionally
- Transport - Lifting/Carrying 11-20 lbs Occasionally
- Transport - Lifting/Carrying 21-30 lbs Occasionally
- Transport - Lifting/Carrying 31-50 lbs Occasionally
- Transport- Lifting/Carrying 50 lbs Occasionally
- Operating Position - Specific Machinery Rarely
- Remember Processes & Procedures Rarely
- Atmospheric Conditions Occasionally
- Extreme cold Occasionally
- Extreme heat Occasionally
- Hazards Occasionally
- Humidity Occasionally
- Noise Occasionally
- Temperature Change Occasionally
- Vibration Rarely
- Wet Rarely
- Facility: This position is in a fulfillment center. The fulfillment center is a warehouse for the storage and distribution of dental and/or animal health supplies and equipment. In general, the building’s primary work area consists of pallet storage racking, roller storage, and small item storage shelving. The facility may use powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed.
- Primary Traveling: This position requires traveling to customer locations and providing services and support to customers.
- Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace.
- 50% Includes regular regional or national travel to US-based farms for visits and support. Could include occasional international travel, depending on project locations and business needs.