Salesforce Architect

The CRM Architect – Salesforce is responsible for leading architecture within a specific technology domain—such as data, cloud, security, or applications—while ensuring alignment with enterprise standards and strategic goals. This role defines domain-specific guidelines, oversees integration with enterprise systems, and designs scalable, secure, and high-performing solutions. The CRM Architect – Salesforce partners with business stakeholders to influence capability roadmaps and proactively manages risks within their domain. Acting as a subject matter expert, this role drives innovation and ensures domain architectures enable growth and efficiency.

Responsibilities:

• Domain Ownership: Own architecture decisions for assigned domain; approve solution designs within domain; maintain domain roadmap.
• Standards & Best Practices: Define and publish domain-specific guidelines; enforce adherence; review and approve exceptions.
• Integration Oversight: Ensure domain solutions integrate with enterprise systems; validate interoperability; resolve integration conflicts.
• Scalability & Performance: Design architectures that meet growth projections; monitor performance metrics; implement optimization strategies.
• Stakeholder Collaboration: Engage business leaders to align domain solutions with strategic objectives; document trade-offs and decisions.
• Risk Management: Identify domain-level risks; propose mitigation plans; track risk remediation progress.
• Standards Adoption: Apply enterprise architecture standards, reference architectures, and reusable patterns in solution work; flag gaps or misalignment to senior architects. Assist in the creation and maintenance of architectural standards.
• EA Collaboration: Participate in cross‑domain working sessions with enterprise architects to understand current-state and target-state architectures.
• Contribute to Roadmap Execution: Support the realization of enterprise roadmaps by ensuring designs and components follow approved direction.
• Technology Lifecycle & Portfolio Rationalization: Identify modernization opportunities including managing technical debt and assist with transformations or retirements.
• Comply with Company and department policies and standards; performs other duties as assigned

Additional Functions:

• Own end-to-end Salesforce architecture and technical governance for Sales Cloud, Revenue Cloud Advanced, Data 360, and Mobile.
• Lead discussions and integration initiatives in a highly integrated environment with applications such as: SAP, Informatica, Workday, and Microsoft Fabric.
• Define the target-state architecture: data model, security model, automation strategy (Flow vs Apex), and extensibility patterns.
• Establish platform standards: org strategy, environments, DevOps approach, branching/release model, test strategy, and documentation.
• Ensure Revenue Cloud Advanced design is scalable (products/pricing strategy, approvals, guided selling, complex quoting performance considerations).
• Partner with the Product Owner and stakeholders to translate business outcomes into architecture decisions and technical requirements.
• Mentor Administrators and Developers; conduct design reviews; serve as the escalation point for complex technical issues.

Qualifications:

• Bachelor's Degree in in MIS, computer science or business management with technical focus or equivalent education and/or experience
• 5 years salesforce Application Architect and/or System Architect (or equivalent experience).
• Proven experience designing pre-sales solutions (Lead-to-Opportunity-to-Quote), including approvals, document generation, and CPQ concepts.
• Revenue Cloud / CPQ architecture experience (Revenue Cloud Advanced strongly preferred).
• Experience in integrating mission critical business systems using iPaaS (Azure Integration Services, SAP Integration Suite, or Informatica IDMC).
• Experience with data quality/MDM programs and data governance frameworks.
• Experience guiding development teams on solution design, technical standards, best practices, and platform governance.

Preferred Qualifications:

• Experience with Salesforce Service supporting organizations with contact centers and a field service organization preferred.

Preferred Certifications:

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified JavaScript Developer
• Salesforce Platform App Builder
• Salesforce Certified Data Cloud Consultant
• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Certified Integration Architect

Knowledge, Skills & Abilities:

• Strong analytical and problem-solving skills for evaluating technology and business challenges.
• Knowledge of evaluating emerging technologies and assessing their applicability to business strategy
• Ability to work independently and collaboratively in a team environment
• Effective communication and facilitation skills to drive alignment
• Deep knowledge of the Salesforce platform, including core configuration, declarative automation, data model design, security architecture, and platform capabilities.
• Flow architecture patterns; limits-aware automation (transactions, bulkification).
• Strong analytical and problem-solving skills, with the ability to assess tradeoffs related to scalability, usability, cost, speed, and technical debt.
• Ability to establish architectural standards, design principles, and governance processes that support long-term platform health and business growth.