What are the responsibilities and job description for the Automotive Warranty Administrator - Richmond, VA position at Patterns-India®?
Role: Automotive Warranty Administrator
Location: Richmond, VA
Shift: Mon - Fri 8 hour Shift
Type: Can work remote after training
Job Responsibility
Location: Richmond, VA
Shift: Mon - Fri 8 hour Shift
Type: Can work remote after training
Job Responsibility
- Working as part of the warranty team to initiate, process and close warranty claims in the most efficient and cost-effective manner
- Communicating with repair facilities, vendors and customers via phone, email and IM to process claims
- Utilizing specific customer and vendor guides to meet each of their respective needs
- Negotiating and paying warranty claims once complete
- Developing relationships with vendors' warranty teams
- Making pre-install calls to technicians to provide part-specific installation guidelines
- We offer competitive benefits including paid time off, health insurance for employees and 401K with match. Pre-COVID, this was an office position; now however, full-time remote work is an option after training.
- Employee assistance program
- Flexible spending account
- Health savings account