What are the responsibilities and job description for the Operations Manager position at Pattern?
Reach Logistics is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website: http://pattern.com/
\n- Oversee shift management and their teams of 250 workers total; oversee management staff of 4-5
- Assist in operations by working with General Manager, Assistant General Manager, and Operations Manager on other shift
- Pre-shift meeting with management team to plan for shift
- Responsible for ensuring that shift meets production goals and direct/indirect labor targets
- Send out shift report showing how the shift was executed along with details communicating why the team was able/not able to achieve its goal
- Provide guidance and support to supervisors with respect to personnel, quality, and safety
- Resolve employee relations matters and conflicts working with HR to develop sustainable solutions
- Daily meetings with team as well as direct reports to ensure changes, policies, and procedure updates are communicated
- Facilitate open communication between 1st and 3rd shift and between departments on shift to ensure teamwork to achieve common goal
- Promote a positive work environment through excellent verbal communication, listening, and promoting company standards
- Create and implement a daily shift planner to ensure maximum efficiency and proper coverage for all departments
- Develop and implement operating methods and procedures designed to eliminate operating problems and improve process quality
- Coordinate distribution activities to obtain optimum utilization of human resources, warehouse management system and equipment
- Help contributors understand and connect to our vision, mission, strategy and business priorities
- Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines
- Overtime during peak periods
- At least 5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment
- Minimum of 1-2 years of operations experience in a warehouse/distribution, logistics environment
- Must be able to display effective communication to associate, management and executive staff members
- Prior experience creating and executing a shift plan
- Understanding of basic math and excel formulas
- Understands how important process control is to the business
- Flexible- Embraces Change
- Problem Solver
- Familiar with Warehouse Management Software to track and solve problems with orders
- Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail
- Previous experience/knowledge of Workday preferred
- Ability to maintain confidentiality
- Ability to follow procedure, practice sound judgment and practice a fair and consistent management style
- Able to stand/walk for up to 8-12 hours
- Able to push/pull, bend, lift, stretch and reach both below the waist and above the head
- Ability to lift up to 50 lbs
- Medical PPO and HSA with employer match plan options
- Dental, Vision, STD, Supplemental Insurance plans
- Company Paid LTD and Life Insurance
- 401K match - Match 100% up to 3%, and 50% from 3.1% - 5%
- 4 weeks of PTO, accrued semi-monthly
- 8 company paid holidays
- Paid bereavement
- Stocked marketplace with late-night meal options
- Product Giveaways
