What are the responsibilities and job description for the Service Desk Analyst, Temp position at Pattern Energy?
Company Overview
Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, green fuels and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence.
Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.
Headquartered in San Francisco, Pattern has a portfolio of 30 power facilities and transmission assets across North America, serving various customers that provide low-cost clean energy to millions of consumers.
Responsibilities
Job Purpose
Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
Key Accountabilities
Experience/Qualifications/Education Required
Educational Requirements
4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.
Required Work Experience
Minimum 2 Year’s Service Desk experience, some server administration a plus.
Additional Requirements
Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, green fuels and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence.
Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.
Headquartered in San Francisco, Pattern has a portfolio of 30 power facilities and transmission assets across North America, serving various customers that provide low-cost clean energy to millions of consumers.
Responsibilities
Job Purpose
Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
Key Accountabilities
- Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)
- Excellent communication skills are a must (face-to-face, written, and telephone)
- Good organizational skills, able to handle projects and prioritize tasks as they present themselves
- Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365)
- Hardware Support - troubleshooting, reimaging, and building client machines
- Mobile Device/Tablet - troubleshooting, upgrading and setup assistance
- Active Directory Administration - user accounts, security groups
- Conduct User IT Orientation to go over resources and services
- SharePoint - site creation, administration, and troubleshooting
- Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting
Experience/Qualifications/Education Required
Educational Requirements
4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.
Required Work Experience
Minimum 2 Year’s Service Desk experience, some server administration a plus.
Additional Requirements
- Able to work flexible and weekend hours
- Able to follow direction, work with the team, and work independently
- Understanding of Asset Management systems such as LANDesk or SCCM
- Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops