Technical Support Specialist

Do you love to help others solve problems? Do you like to solve puzzles? Make broken things work? Do you keep busy to avoid being bored? Then you sound like the type of person we’re looking for! We’re a well-established firm with an impressive reputation in need of a proactive IT Support person Solve issues for our customers and provide them with a world class IT service. We’re a small but growing company, so we all wear multiple hats and are engaged in the big picture to deliver the perfect experience for our clients. There is plenty of room to grow and specialize in what you like to do.

Job Responsibilities

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing customer-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Troubleshoot issues with client’s software or devices and interface with vendors tech support if needed.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in processing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Creates, maintains, and monitors the Cybersecurity stance of our clients
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Installs software and necessary applications for workflow.
• Carries out software, network, and database performance tuning, installations and troubleshooting.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.

Technical Support Specialist Qualifications/Skills:

• Excellent problem-solving and troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• A process improvement mindset.
• Software maintenance and testing capability.
• Vendor relations.
• Knowledge of networking principles and operating systems.
• Knowledge of Microsoft 365
• Knowledge or Email functionality and setup
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Customer-service focus.
• Collaborative mindset.
• Hands-on problem-solving ability.

Education, Experience, & Licensing Requirements:

• Associate’s degree or above in computer science, information systems, or related field or equivalent on the job experience
• Prior experience working on a Helpdesk, NOC, IT, or similar technical function
• Microsoft or Compliant certifications are a plus
• Military Experience is a plus

Job Types: Full-time, Contract, Temp-to-hire

Pay: $40,000.00 - $59,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Paid time off
• Professional development assistance

Compensation Package:

• 1099 contract
• Hourly pay
• Weekly pay

Experience:

• Computer networking: 2 years (Required)
• IT: 2 years (Required)
• Technical support: 2 years (Required)

Ability to Relocate:

• Wheelersburg, OH 45694: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $59,000