The MSP IT System Support Engineer – Tier III will be looked at as one of the Sr. technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 90% of the following technologies is required – SonicWALL firewalls, vLANS, smart switches, routers, VPN technology, Wireless networks and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration and migration. 

As an IT Systems Engineer, Tier III you will be:

• Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers.

• Implementing new systems and network solutions and/or improving the efficiency of current implementations

• Serving as an integral member of the Project Delivery teams by providing hands-on technical support for complex projects, focusing on production and implementation.

• Install, configure, and support network equipment, including routers, switches and firewalls.

• Support VMware and HyperV virtual server technical issues

• Support Windows Server 2012-2019, including issues with Active directory, domain operations etc.

• Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.

• Mentor/Coach to junior support engineers

• An active leader of the technical support team.

• Effectively applying Power Consulting methodology and enforcing standards.

• Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides to standards.

• Responsible for maintaining detailed time tracking of your work

 

• 5 years of relevant MSP support experience

• 5 years of Windows Server troubleshooting and deployment experience including Domain creation, DHCP/DNS, DFS replication.

• 5 years of firewall/network layer support and deployment experience including vlan and switch configuration and troubleshooting.

• Vmware ESXi 6.X host build out and troubleshooting experience.

• Hands-on experience with implementation, and support of O365 services

• Expert knowledge of PowerShell and scripting.

• 2 years of SAML/Single Sign On experience (Azure, Okta)

• 5 years of hands-on networking experience (routing and switching) with SonicWALL, Cisco, Cisco Meraki is required

• Exceptional troubleshooting skills

• SonicWALL/Fortinet Firewalls and SMAs

• Cisco/UBNT switches

• Cisco OS

• Kaseya

• Autotask/Datto

• Okta/DUO

• Superior written and verbal communication skills

• Customer Centric skills

• Conscientious, accountable, detail-oriented, thorough, and consistent

• Professional demeanor and appearance; punctual, team player

• Ambition and passion for learning and teaching

• Excellent documentation, reporting, and planning skills

• Create/maintain/improve network support documentation and processes

• Competitive salary

• Healthcare benefits package

• Paid training and professional certifications

• Collaborative team of peers

• Growth environment

• Career advancement opportunities

Compensation:

Salary will be commensurate with experience.

 

·        Location: Danbury, CT 06810

·        Compensation: $70-100K with PTO, 401k and Health provided after 90-day probationary period. 

M V Srikanth

Patriot Global Services

 

Founded in 2008 by a former corporate information technology strategic sourcing and procurement professional, we endeavored to build a staffing and services firm based on extensive buy-side experience. Our culture is characterized by the drive and commitment developed during our US military service. Years later, we are proud to have retained the clients that put us "on the map".

Today, our Labor-On-Demand service is rapidly expanding to meet our clients' need for short term IT projects and support and longer contracting engagements.  We pride ourselves on understanding our client's need, finding, dispatching and managing qualified technicians for on-site projects. Our clients are delighted with our responsiveness, attention to detail and appreciate the hassle-free service request process.

A close-knit group of seasoned, knowledgeable professionals, we have grown because of our ability to develop and maintain valued business relationships. We over-deliver on our promises. We only take on clients or projects for which the success of all parties is certain. 

Patriot Staffing and Services provides discounted payroll management services for Wounded Warriors Project™ employees. “The Wounded Warrior Project is a cause very close to Patriot’s mission and values – to support those who have served in the United States Armed Forces,” said Thomas Loffredo, Founder and Principal of Patriot Staffing & Services. “As a veteran of the U.S. Army, this partnership is important to me on both a personal and professional level. Patriot was built with a spirit of giving back to the community, particularly the military community.”

Patriot is honored to partner with companies who are dedicated to supporting those who have served our country and intends to further expand strategic alliances and initiatives with like-minded clients and military outplacement offices.