Mid-Level IT Support / Asset Management Engineer, with practical experience in ServiceNow, hardware lifecycle management, and hands-on desktop support in enterprise environments.

Job Description

 

The ideal candidate will have hands-on experience with ServiceNow and a solid understanding of hardware lifecycle management. You’ll maintain inventory, manage deployments across EMEA, conduct audits, and deliver in-person, white glove support—particularly for senior stakeholders—while working closely with vendors and internal teams.

•                 Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting across EMEA.

•                 Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies.

•                 Monitor ticket queues in ServiceNow, prioritize support tickets based on urgency, and respond promptly to break-fix issues.

•                 Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom-related problems.

•                 Install and configure computer systems and applications within the company.

•                 Provide in-person support to end users, delivering high-touch, white glove service.

•                 Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience.

•                 Liaise with Infrastructure and Application teams on escalated issues.

•                 Maintain accurate documentation of asset activities, incidents, and ticket resolutions.

•                 Create and maintain Knowledgebase articles.

•                 Support the operations of Blackstone’s EMEA satellite offices, including office openings, relocations, expansions, and closures.

•                 Assist with onboarding new hires and ensure their technology is provisioned and ready.

•                 Work with third-party vendors and procurement teams to secure and manage hardware orders.

•                 Collaborate with internal teams to ensure best practices in asset lifecycle and IT support.

 

•                 Proven experience using ServiceNow, particularly the asset management module.

•                 Strong knowledge of hardware asset management and lifecycle processes.

•                 Hands-on troubleshooting experience with a variety of IT hardware and software platforms.

•                 Experience managing inventory levels across multiple offices/regions (ideally EMEA).

•                 Excellent problem-solving skills and technical troubleshooting ability.

•                 Strong communication skills, both written and verbal, with a focus on high-end customer service.

•                 Comfortable engaging with stakeholders at all levels, including senior executives.

•                 Highly organized with strong attention to detail and ability to follow and create structured processes.

•                 Ability to work independently and collaboratively in a fast-paced, high-demand environment.

•                 Self-starter with the drive to learn, grow, and add value to the team.

•                 Flexible and team-oriented, with the ability to meet deadlines and perform under pressure.

 

·        Location: New York, NY 10154

·        Hourly rate on 1099: $30-35/hr.

·        Duration: 12 months.

·        Candidates should require having a Professional and general liability insurance that is typical of an independent contractor for 1099. It is quite cheap and easy to get this insurance.

·        2 stage interview – MS Teams/Video followed by onsite interview.

·        Must pass standard background investigation & drug screening. 

 

 

Thanks & Regards,

M V Srikanth

Patriot Global Services

Founded in 2008 by a former corporate information technology strategic sourcing and procurement professional, we endeavored to build a staffing and services firm based on extensive buy-side experience. Our culture is characterized by the drive and commitment developed during our US military service. Years later, we are proud to have retained the clients that put us "on the map".

Today, our Labor-On-Demand service is rapidly expanding to meet our clients' need for short term IT projects and support and longer contracting engagements.  We pride ourselves on understanding our client's need, finding, dispatching and managing qualified technicians for on-site projects. Our clients are delighted with our responsiveness, attention to detail and appreciate the hassle-free service request process.

A close-knit group of seasoned, knowledgeable professionals, we have grown because of our ability to develop and maintain valued business relationships. We over-deliver on our promises. We only take on clients or projects for which the success of all parties is certain. 

Patriot Staffing and Services provides discounted payroll management services for Wounded Warriors Project™ employees. “The Wounded Warrior Project is a cause very close to Patriot’s mission and values – to support those who have served in the United States Armed Forces,” said Thomas Loffredo, Founder and Principal of Patriot Staffing & Services. “As a veteran of the U.S. Army, this partnership is important to me on both a personal and professional level. Patriot was built with a spirit of giving back to the community, particularly the military community.”

Patriot is honored to partner with companies who are dedicated to supporting those who have served our country and intends to further expand strategic alliances and initiatives with like-minded clients and military outplacement offices.