People Operations (HR) Administrator

Summary:

• Job Title: People Operations (HR) Administrator
• Job Status: Full-time
• Location: (Hybrid), Required 1-3 days/week in our Canton, OH office. No relocation is provided. 
• Compensation: Hourly (Non-Exempt)
• Position Type: Direct Hire; note, this is not a contract role
• Pay Range: $26.00 - $29.00 based on experience
• Core Hours: 9:00 am – 5:00 pm EST, Monday through Friday.

We’re hiring a People Operations Administrator to serve as the operational backbone of our benefits and leave programs. This is a hands-on role for someone who has 2 years of professional HR experience, thrives in the details, and gets genuine satisfaction from building cleaner processes and helping employees navigate complex situations with clarity and care.

You’ll be the go-to resource for benefits questions, leave of absence administration, and day-to-day HR coordination. You pick up systems quickly, bring a process-improvement mindset to everything you touch, and are comfortable operating in a fast-moving, tech-forward environment. This is not an entry-level or administrative-only role — we need someone with real, hands-on HR experience who is ready to own their workload and grow into more responsibility over time.

Let us introduce ourselves…

We’re a team of driven, conscientious individuals with a clear mission: to make accounting and payroll fast, simple, and affordable for millions of American businesses and their accountants.

It’s not enough to have a “good job”. It takes connection, culture, encouragement, growth opportunities, challenges, communication, and so much more to create an environment where people and ideas flourish.

We are Patriot Software; a hybrid company with 175 employees across the United States and a co-working space in Canton, Ohio.

Our search for a new team member always starts by seeking a quality individual who desires to live by our core values:

1. Be Customer Obsessed – Be Customer Obsessed
2. Lead With Speed – Lead With Speed
3. Don’t Cut Corners – Don’t Cut Corners
4. Create a Better Us – Create a Better Us
5. Follow The Golden Rule – Follow The Golden Rule
6. Grow, Be a Leader – Grow, Be a Leader

Interested in learning more? Great! Read on to see if your skills are a match, too.

What You’ll Be Doing:

Benefits & Leave Administration: 55–65%

• Own day-to-day benefits administration: enrollments, qualifying life events, billing reconciliation, and employee questions
• Serve as the primary point of contact for employees navigating leave of absence (FMLA, ADA accommodations, parental leave, disability, state-specific leaves)
• Maintain compliant, accurate leave documentation and ensure timely communication with employees and managers throughout the leave lifecycle
• Manage workers’ compensation and unemployment claims with timeliness and care
• Own ACA tracking and compliance reporting
• Support open enrollment: communications, system setup, carrier coordination, and employee support
• Identify opportunities to improve benefits and leave processes — document what you find and bring solutions

People Ops & Onboarding Support: 25–35%

• Own onboarding logistics for new hires: paperwork, I-9 completion, benefits enrollment, and HRIS setup
• Maintain accurate, audit-ready electronic personnel files
• Support offboarding and separation documentation
• Keep HRIS data current and flag data discrepancies proactively
• Assist with recruiting coordination as needed: scheduling, candidate communication, ATS updates

General People Ops Support: 10–15%

• Support compliance with federal, state, and local employment laws across our multi-state U.S. footprint
• Assist with annual compliance activities, required notices, and policy updates
• Help draft and maintain HR process documentation and SOPs
• Support People Ops projects tied to employee experience, engagement, and process improvement

Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional employee experience. Your duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Need:

• Direct Hire Hybrid role. This position is not eligible for relocation benefits and applicants must be willing to work in the Canton, OH headquarters 1–2 days per week
• 2 years of hands-on HR experience with direct ownership of benefits administration and leave of absence (FMLA, ADA, parental leave, disability)
• Working knowledge of federal leave and benefits law: FMLA, ADA, ACA, ERISA — and a drive to stay current
• A genuine process-improvement mindset — you notice inefficiencies, document them, and propose fixes
• Tech-savvy: you learn new platforms quickly and are comfortable working across HRIS, benefits portals, and productivity tools. Specific platforms matter less than your ability to ramp fast
• Strong written and verbal communication: clear, direct, and empathetic when navigating sensitive employee situations
• High attention to detail and a commitment to accurate recordkeeping and compliance
• Ability to manage multiple priorities and deadlines without dropping the ball
• High School Diploma or GED required; 2- or 4-year degree in HR, Business, or related field preferred, or equivalent demonstrated experience
• Consistent, reliable high-speed internet access
• Dedicated, quiet workspace free from distractions

Nice to Have:

• HR certification: PHR, aPHR, SHRM-CP
• Life, Accident & Health Insurance License
• Experience with Greenhouse ATS or Patriot Software Payroll & Accounting
• Familiarity with applying AI and automation tools to streamline HR workflows
• Experience supporting employees in a multi-state U.S. organization, including state-specific leave requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location & Commitments:

Direct Hire Hybrid role. This position is not eligible for relocation benefits, and applicants must be willing to work in the Canton, OH headquarters 1–2 days per week.

This position is open to all candidates who legally reside and are eligible to work in the United States. This position is currently not open to applicants in the following locations: Alaska, California, Hawaii, Washington D.C.

Working hours are established by each team and department based on business needs. For this role, core working hours are typically between 9:00am – 5:00pm EST, Monday through Friday. Due to the nature of our businesses, we have busy seasons and “right-nows” that occasionally require working outside of core hours.

Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

More Reasons to Love Patriot:

We pride ourselves on our company culture and value our employees’ hard work. Aside from the freedom to introduce new ideas or technologies, here are some of the awesome benefits our full-time employees enjoy:

• Paid time off and paid holidays
• Medical, dental, and vision insurance
• Section 125 HSA and FSA accounts
• Benefits starting 1st of the month after hire
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with company match
• Up-to-date hardware and equipment provided
• Flexible scheduling and opportunities for advancement
• Engaging and collaborative company culture
• Education reimbursement

Are you ready to take the next step in your career?