Restoration Technician

RESTORATION TECHNICIAN

POSITION SUMMARY

The Restoration Technician supports the restoration process by performing water extraction, drying, mold remediation, and repairs on residential and commercial properties. This role assists the Lead Technician in ensuring restoration projects are executed efficiently and in compliance with safety and industry standards. The Restoration Technician will be responsible for operating equipment, maintaining job site cleanliness, and documenting project progress while delivering excellent customer service.

ABOUT THE COMPANY

We are Patriot Restoration, providing commercial and Residential Emergency Services, and we are growing by the day. Our mission is to promptly and professionally restore properties to their pre-loss condition while delivering exceptional customer service and fostering community resilience. Our vision is to restore homes and communities with unparalleled expertise and compassion, ensuring peace of mind and resilience in the face of adversity. We are Transparent and take Ownership in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business, guiding our hiring process: Purpose, Accountability, Transparency, Reliability, Integrity, Ownership, and Teamwork.

OBJECTIVES

Assist in performing water extraction, drying, dehumidification, mold remediation, and fire damage cleanup while providing excellent customer service, ensuring client satisfaction by addressing concerns promptly and professionally. Operate, monitor, and maintain restoration equipment, including air movers, dehumidifiers, and extraction units, to ensure the effective restoration of properties. Ensure job sites are safe and adhere to industry standards and company safety protocols. Accurately document the work performed, project status, and job progress for reporting purposes while conducting regular checks and adjustments of drying and dehumidification equipment to ensure optimal performance. Communicate effectively with clients, provide timely updates, and address any questions they may have about the restoration process. Support the Lead Technician in completing assigned tasks, including demolition, cleaning, and sanitization. Assist with loading, unloading, and setting up equipment at job sites to ensure timely and efficient operations. Identify potential safety hazards on-site and take proactive steps to mitigate them while maintaining clean and organized work areas during and after project completion. Ensure that all personal protective equipment (PPE) is used correctly and consistently during hazardous tasks. Participate in training to enhance your technical skills and stay current with industry best practices. Follow company protocols for handling and disposing of hazardous materials. Respond to emergency restoration calls and be available for on-call work as needed.

COMPETENCIES

Basic knowledge of water damage restoration, mold remediation, and fire damage restoration techniques. Ability to operate and maintain restoration equipment efficiently while maintaining the ability to follow safety protocols and ensure a safe working environment. Strong attention to detail in following processes, maintaining job site cleanliness, and documenting work. Effective teamwork and collaboration skills to support Lead Technicians and other team members. Effective verbal communication skills are essential for interacting with clients and providing project updates. Reliability and punctuality, with a strong work ethic and commitment to meeting deadlines. Flexibility to adapt to changing project demands or emergency situations. Basic understanding of tools and equipment used in demolition and restoration tasks, while problem-solving abilities to troubleshoot equipment issues or job site challenges. Physical stamina to perform labor-intensive tasks, including lifting, standing, and moving heavy equipment. Ability to work in various environments, including those with moisture, mold, and fire-damaged structures, and customer service orientation to ensure a positive client experience. Proficiency in using basic technology for documenting job progress and communicating with team members. Willingness to participate in ongoing training and development to improve skills and knowledge.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. Experience in water damage restoration, fire restoration, mold remediation, or related fields is preferred. Certification in water damage restoration (IICRC) or a related certification is a plus, but not required; a basic familiarity with restoration equipment, safety protocols, and industry practices is sufficient.

PHYSICAL REQUIREMENTS

Ability to lift, carry, and operate equipment weighing up to 50 lbs. Must be able to stand, walk, bend, and kneel for extended periods. Ability to work in confined spaces, as well as environments affected by water, fire, or mold damage. Comfortable wearing personal protective equipment (PPE), including respirators, gloves, and safety goggles. Ability to work in varying weather conditions and potentially irregular hours, including nights and weekends when responding to emergency calls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

BENEFITS

• Comprehensive Health Insurance: We offer a robust health insurance plan, ensuring our team has access to quality medical care and fostering a healthy and productive work environment.

State-of-the-Art Technology: We equip our team with the latest technology, including company-provided laptops and smartphones, so you’re always ready to tackle challenges, whether in the office or on-site. We are a paperless company!

• Company Vehicle: For roles that require frequent travel, we provide a company vehicle, ensuring safe and reliable transportation that reflects our commitment to efficiency and professionalism.

Professional Growth and Development: We are deeply invested in your growth. Access tailored training programs, certifications, and mentorship to help you advance within the company and achieve your career goals.

• Generous Paid Time Off: We offer a competitive PTO package, providing you with the flexibility to recharge through vacation, personal time, and holidays, promoting a balanced and healthy work-life balance.
• Work-Life Flexibility: We recognize the importance of achieving a balance. Depending on the role, we offer flexible work hours and remote work opportunities, ensuring you can manage both personal and professional commitments seamlessly.
• Collaborative and Inclusive Culture: Join a team where your voice is heard and your contributions are valued. We pride ourselves on fostering a supportive and inclusive environment, built on our core values of Purpose, Accountability, Transparency, Reliability, Integrity, Ownership, and Teamwork.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Patriot Restoration recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume!

• Job Type: Full-time