What are the responsibilities and job description for the Help Desk Specialist position at Patriot LLC?
Patriot, LLC is looking for a Helpdesk Specialist to join our team for support at the on-site location in Colorado Springs, CO. Telework is not permitted.
Requirements:
This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including
On-site five days per week in Colorado Springs, CO.
Active Secret Clearance required.
Due to contract parameters, U.S. Citizenship, without dual citizenship, is required.
3 years of relevant experience (up to 2 years of experience may be substituted with education)
Participation in a rotational on-call schedule is required.
Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
This role supports a 24x7 Operations Center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
Responsibilities
Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access.
Log, track, and resolve incidents using the government-provided trouble ticketing system.
Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution.
Escalate unresolved issues following the approved Escalation Plan.
Support the use of COTS/custom applications, peripheral devices, and backup systems.
Document daily operational activities and participate in status reporting.
Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.
About Patriot LLC:
Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.
In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.
In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.
In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.
As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.
Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.
As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.
Company website: http://www.patriotllc.net/
Company address: 9520 Berger Road Suite 212 Columbia MD 21046
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Requirements:
This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including
On-site five days per week in Colorado Springs, CO.
Active Secret Clearance required.
Due to contract parameters, U.S. Citizenship, without dual citizenship, is required.
3 years of relevant experience (up to 2 years of experience may be substituted with education)
Participation in a rotational on-call schedule is required.
Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
This role supports a 24x7 Operations Center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
Responsibilities
Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access.
Log, track, and resolve incidents using the government-provided trouble ticketing system.
Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution.
Escalate unresolved issues following the approved Escalation Plan.
Support the use of COTS/custom applications, peripheral devices, and backup systems.
Document daily operational activities and participate in status reporting.
Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.
About Patriot LLC:
Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.
In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.
In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.
In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.
As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.
Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.
As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.
Company website: http://www.patriotllc.net/
Company address: 9520 Berger Road Suite 212 Columbia MD 21046
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