What are the responsibilities and job description for the Call Center Agent position at Patriot Federal Credit Union?
Membership Officer (Financial Services)
Location: Chambersburg PA
Job Type: Full-Time
Growth Opportunity: Yes! Strong potential to transition into specialized banking roles within the credit union.
About the Role
At Patriot Federal Credit Union, we don’t just process transactions—we build relationships. We are seeking a personable and member-focused Call Center Agent to join our team.
In this role, you’ll act as a trusted financial guide, engaging members in meaningful conversations to understand their goals, handle daily financial transactions, and recommend solutions that genuinely improve their financial lives.
Grow Your Career With Us: This position serves as an excellent launchpad for your career in banking. We actively prioritize internal promotion, offering clear pathways and support to transition into advanced credit union roles (such as lending and operations).
What You’ll Do
● Provide Consultative Solutions: Deliver comprehensive financial advice aligned with Patriot’s core values, service standards, and member experience goals.
● Deepen Member Relationships: Engage members in organic, open dialogue to uncover their financial needs and build long-term trust.
● Refer Financial Products: Connect members with relevant Patriot products and services that elevate their financial well-being.
What We’re Looking For
● People-First Mindset: Strong communication skills and a genuine desire to help others succeed financially.
● Relevant Experience: Retail, customer service, or prior financial service experience is preferred.
● Detail-Oriented: Ability to execute transactions accurately in a fast-paced environment.
● Growth Mindset: An eager attitude toward learning the credit union way and advancing your banking career.
● Education: High school diploma or equivalent required.
Why Join Patriot?
● Career Advancement: Clear pathways to transition into higher-level credit union positions.
● Competitive Compensation: Pay aligned with experience plus opportunity for incentives.
● Great Benefits: Health, dental, and vision coverage, 401(k) matching, and paid time off (PTO).
● Community Focus: A supportive work environment rooted in credit union values and serving our communities.
Pay: $19.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $19 - $28