What are the responsibilities and job description for the Automotive Service Advisor - Posting for all locations position at Patriot Chevrolet of Warminster?
Position Summary
Patriot Dealerships is seeking a motivated, customer-focused Service Advisor to join our growing team. The Service Advisor serves as the primary liaison between our customers and service department, ensuring every customer receives an exceptional experience from vehicle drop-off to delivery.
The ideal candidate is a strong communicator, organized, driven to succeed, and committed to delivering a world-class customer experience while helping customers maintain their vehicles and protect their investment.
Responsibilities
- Greet customers promptly and professionally.
- Listen to customer concerns and accurately document repair requests.
- Perform walk-arounds and vehicle check-ins.
- Review vehicle maintenance history and identify maintenance needs.
- Present maintenance and repair recommendations using digital vehicle inspections and technician videos.
- Prepare accurate repair orders and estimates.
- Obtain customer authorization for recommended repairs.
- Maintain communication with customers throughout the repair process.
- Coordinate repairs with technicians, dispatch, and parts personnel.
- Monitor repair order progress and ensure vehicles are completed on time.
- Handle customer questions, concerns, and objections professionally.
- Follow dealership processes for prewrites, inspections, digital vehicle inspections, and customer updates.
- Promote maintenance services that help customers avoid future breakdowns and repairs.
- Assist in achieving dealership sales, gross profit, CSI, and retention goals.
- Ensure all repair orders are properly documented and closed accurately.
- Follow up with customers after service visits when necessary.
Qualifications
- Previous automotive service advisor experience preferred.
- Strong communication and relationship-building skills.
- Ability to explain technical information in a simple and professional manner.
- Excellent organizational and time-management skills.
- Customer-focused attitude with a passion for delivering exceptional service.
- Ability to multitask in a fast-paced environment.
- Computer proficiency and ability to learn dealership software systems.
- Valid driver's license and acceptable driving record.
What Success Looks Like
Successful Service Advisors at Patriot Dealerships:
- Build long-term customer relationships.
- Consistently communicate with customers throughout the repair process.
- Deliver exceptional customer experiences.
- Follow dealership processes every vehicle, every time.
- Achieve strong customer pay sales and gross profit performance.
- Maintain high CSI and customer retention.
- Work effectively with technicians, parts personnel, and management.
- Create trust through transparency, communication, and professionalism.
Benefits
- Competitive compensation package
- Performance-based bonus opportunities
- Medical, dental, and vision insurance
- Paid time off
- 401(k) with company match
- Employee discounts
- Paid training and development
- Career advancement opportunities
- Supportive team environment
Why Patriot Dealerships?
At Patriot Chevrolet, we believe that doing business should be easy. We invest in our people, processes, and technology to create an exceptional experience for both our customers and employees. Our team is committed to accountability, growth, teamwork, and delivering a level of service that separates us from the competition.
If you are looking for a career—not just a job—and want to be part of a dealership that values its employees and customers, we encourage you to apply today.
The Crown Comes Standard.
Pay: $70,000.00 - $200,000.00 per year
Work Location: In person
Salary : $70,000 - $200,000