Gift Shop Manager WMSR

The Gift Shop Manager will effectively managing gift shop operations and ensuring consistency and compliance. In addition, they will motivate and inspire their team to achieve productivity goals and will analyze week to date, period to date, and year to date sales, and developing action plans to drive top line sales. Other responsibilities include ensuring the individual and collective skills of the team are utilized effectively, and both the staff and customer experience is positive. This position is employed by an affiliated company of Patriot Rail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the daily operation of all three Gift Shops in New Hampshire.
• Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
• Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
• Provides a strong leadership presence and control, while ensuring that all customers receive good service and quality merchandise
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Identifies opportunities to drive traffic into the gift shop
• Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
• Ensures company standards are met for the Gift Shop and associate appearance at all times
• Prioritizes, plans, and adjusts schedules as necessary to maximize sales
• Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner
• Ensures all pricing, signage, and displays are correct at all times
• Receives regular vendor deliveries and stocks sales floor in a timely manner
• Responsible for controlling inventory stock levels and reordering as necessary within budget
• Enforces all company policies and procedures, including health, safety, and security
• Additional duties as assigned.
• Travel Required to all three Gift Shops; Lincoln, Meredith and Laconia, New Hampshire

EDUCATIONAL REQUIREMENTS:

• Excellent communication skills
• Ability to multi-task efficiently & effectively
• Work both independently and as a team
• Ability to think through problems and come up with solutions
• Proficiency using a computer (MS Word, Excel, Outlook, etc.)
• Self-motivation and the ability to work with minimal interference
• Minimum High School diploma or equivalent.
• Valid state driver’s license.
• Must pass all required assessments.
• Must pass a background screening.
• May require a post-offer medical examination, including drug and physical capabilities test.
• Strict disciplinary policy regarding inability to report to work within proper time frame, or failure to accept a call for work.

COMPETENCIES: 

• Verbal comprehension

       Understand oral and written communications, both general and technical.

• Communication skills

       Provide clear instructions/directions.

• Reasoning skills

       Problem solving and troubleshooting skills.

• Time Management

Values time and manages time effectively.  Effectively prioritizes and can manage a broad range of activities

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs. 

ANTICIPATED PERCENT OF TRAVEL:

0%-10%

SAFTEY:

Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility.  We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day – regardless of their role in the Company.  Compliance with safety and operating rules is required and essential to our own safety and that of others.

“The Patriot Way.”

At Patriot, we value our relationships – with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot – from the mailroom to the boardroom – embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It’s “The Patriot Way.”