What are the responsibilities and job description for the Account Manager - Home Health position at Patriot At Home?
Homecare - Account Manager
Location: Cincinnati
Business Hours: Monday - Friday, 8:00 AM to 4:30 PM
Patriot is veteran owned and family operated
Why Patriot?
- Patriot At Home is a place where you can directly make an impact in your community while also thriving personally and professionally! We recognize family as the cornerstone of our company, and want you to be part of a team that values your contributions and well-being.
We value our families and community:
- Hardship Program - program to support staff during challenging times
- Patriot Cares - nonprofit for community outreach
How we support you professionally:
- This position is paid at a competitive salary with a bonus structure
- Medical/Dental/Vision Insurance/Supplemental insurance (begins immediately upon hire)
- Company 401K with 4% company matching
The responsibilities of our Account Managers include:
- Develop and maintain relationships with healthcare professionals and referral sources, including physicians, discharge planners, hospitals, skilled nursing facilities, and case managers.
- Drive new business opportunities by promoting our home health care services to potential referral sources and ensuring a steady stream of client referrals.
- Conduct regular sales calls and presentations to educate referral sources on our services, patient care approach, and the benefits of home healthcare.
- Collaborate with clinical and operational teams to ensure smooth coordination of care for patients and address any concerns or issues raised by referral sources.
- Achieve and exceed sales targets by implementing strategic sales plans, tracking performance, and identifying opportunities for growth within the assigned territory.
- Monitor market trends and competition to stay informed about changes in the home health care industry and adjust sales strategies as needed.
- Prepare and present reports on sales activities, referral trends, and performance metrics to management.
- Attend industry events, conferences, and meetings to network and promote the company’s services.
- Provide excellent customer service to ensure high levels of satisfaction among referral sources and clients.
Qualifications:
- Minimum 2-3 years of sales experience in the healthcare or home health care industry preferred.
- Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field (or equivalent experience).
- Understanding of the healthcare industry, home health care services, and referral dynamics.
- Excellent communication and interpersonal skills.
- Proven ability to build and maintain professional relationships.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage a territory effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Valid driver’s license and reliable transportation.
- Willingness to travel within the assigned territory.
Job Conditions:
- Position is stressful in terms of meeting deadlines.
- It is primarily an outside sales job, which essentially involves sitting, standing, stopping, and walking, as well as an inordinate amount of telephone communication and driving.
- It requires minimal lifting of supplies and printouts.
- Must be ability to read 12 point and larger type, communicate clearly, and be able to adequately hear on the telephone with no more than an amplifier.
Patriot at Home is an equal opportunity employer