Assistant Service Manager

About the Role:

The Assistant Service Manager plays a critical role in supporting the Service Manager to ensure the efficient and effective operation of the service department. This position is responsible for overseeing daily service activities, managing staff performance, and maintaining high levels of customer satisfaction. The Assistant Service Manager will coordinate workflow, handle escalated customer issues, and assist in implementing service policies and procedures. This role requires a proactive approach to problem-solving and continuous improvement to meet organizational goals. Ultimately, the Assistant Service Manager contributes to the overall success of the service department by fostering a productive and customer-focused environment.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in business administration or related field preferred.
• Minimum of 2 years of experience in a service or customer support role, preferably in a supervisory capacity.
• Strong understanding of service operations and customer service principles.
• Proficiency with service management software and basic computer applications.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience in the specific industry related to the service department (e.g., automotive, retail, hospitality).
• Certification in service management or related professional development courses.
• Demonstrated ability to lead teams and manage multiple priorities in a fast-paced environment.
• Knowledge of safety regulations and compliance standards relevant to the service industry.
• Familiarity with data analysis and reporting tools to track service performance metrics.

Responsibilities:

• Assist the Service Manager in supervising and coordinating daily service operations to ensure timely and quality service delivery.
• Manage and support service staff by providing guidance, training, and performance feedback to maintain high productivity and morale.
• Handle escalated customer inquiries and complaints professionally, ensuring satisfactory resolution and maintaining positive customer relationships.
• Monitor service workflows and schedules to optimize resource allocation and minimize downtime or delays.
• Collaborate with other departments to streamline processes, improve service quality, and implement company policies and standards.

Skills:

The Assistant Service Manager utilizes strong leadership and organizational skills daily to coordinate team activities and ensure smooth service operations. Effective communication skills are essential for interacting with customers, staff, and other departments to resolve issues and foster collaboration. Problem-solving abilities are applied to address service challenges and improve processes continuously. Technical proficiency with service management software enables efficient scheduling, tracking, and reporting of service tasks. Additionally, analytical skills support monitoring performance metrics and implementing strategies to enhance service quality and customer satisfaction.

“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”

Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Salary : $100,000 - $125,000