What are the responsibilities and job description for the Financial Aid Specialist position at Patrick & Henry Community College?
Posting Summary
Working Title
Financial Aid Specialist
Role Title
Program Admin Specialist II
Role Code
19212
FLSA
Nonexempt
Pay Band
Position Number
28500062
Agency
Patrick & Henry Community College
Division
Patrick & Henry Community College (Div)
Work Location
Martinsville - 690
Hiring Range
$45,000-$57,000
Emergency/Essential Personnel
No
EEO Category
E-Paraprofessional
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday – Friday8:00 am – 5:00 pm schedule, but some evening or weekend hours may be required based on needs.
Sensitive Position
No
Job Description
Patrick & Henry Community College is a comprehensive two-year institution committed to student success, lifelong learning, and enrichment of the quality of life in the region it serves. Serving Martinsville, Henry County, Patrick County, and the southern portion of Franklin County, P&HCC is a comprehensive open-door institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate degree. Patrick & Henry offers 29 associate degree programs, 12 certificate programs and 38 career studies certificate programs. The college also delivers a variety of nontraditional programs such as customized workforce development training, industry-recognized certifications, developmental and transitional programs, and courses for personal enrichment.
Organizational Objectives:
P&HCC staff members work with a student population that reflects the population of Virginia. This work stands to ensure the economic mobility of all people in our service region. Knowledge and understanding of specific needs of all students and a commitment to helping each attain educational success are critical responsibilities of our institution. P&HCC continuously strives to provide students and staff with a positive environment that is welcoming and encourages connectivity through intentional behaviors that influence our campus culture and eliminates barriers to student success. Caring Campus is a collective effort to make students and employees feel welcome and connected to our college by instilling uplifting behaviors such as wearing name tags, warmly connecting students to necessary personnel, and openly engaging with students.
Purpose of Position:
Counsel and advise students, parents, faculty, and staff on the various financial aid programs and regulations during in-person and off-campus visits, appointments and calls; accept and review financial aid documents for completion and accuracy; provide guidance on completing all financial aid requirements online and in print to include the FAFSA; maintain the financial aid budget; Maintain the Veterans budget; maintain the ImageNow processes; serve in all outreach capacities for financial aid; serve as contact for EAB Navigate with financial aid communications to students; to assist with Satisfactory Academic Progress processes and appeals; assist with Veterans programs; advise students of course auditor regulations. To assist students and parents in completing the financial aid process – from the initial application to the receipt of student funds. Serves as lead for technologies related to the FAFSA process, course auditor and ImageNow scanning system. Monitor all SEED applicants for financial aid eligibility; other duties as assigned.
Organizational Objectives:
P&HCC staff members work with a student population that reflects the population of Virginia. This work stands to ensure the economic mobility of all people in our service region. Knowledge and understanding of specific needs of all students and a commitment to helping each attain educational success are critical responsibilities of our institution. P&HCC continuously strives to provide students and staff with a positive environment that is welcoming and encourages connectivity through intentional behaviors that influence our campus culture and eliminates barriers to student success. Caring Campus is a collective effort to make students and employees feel welcome and connected to our college by instilling uplifting behaviors such as wearing name tags, warmly connecting students to necessary personnel, and openly engaging with students.
Purpose of Position:
Counsel and advise students, parents, faculty, and staff on the various financial aid programs and regulations during in-person and off-campus visits, appointments and calls; accept and review financial aid documents for completion and accuracy; provide guidance on completing all financial aid requirements online and in print to include the FAFSA; maintain the financial aid budget; Maintain the Veterans budget; maintain the ImageNow processes; serve in all outreach capacities for financial aid; serve as contact for EAB Navigate with financial aid communications to students; to assist with Satisfactory Academic Progress processes and appeals; assist with Veterans programs; advise students of course auditor regulations. To assist students and parents in completing the financial aid process – from the initial application to the receipt of student funds. Serves as lead for technologies related to the FAFSA process, course auditor and ImageNow scanning system. Monitor all SEED applicants for financial aid eligibility; other duties as assigned.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Education, training, and/or work experience equivalent to an Associate’s degree in Administrative Office Support.
- Excellent oral and written communication skills; excellent computer skills; ability to maintain confidentiality; punctual; flexibility; adaptability; ability to multi-task; ability to work in a fast paced environment.
- Knowledge of federal and state educational financial aid programs; organizational and general office skills, including customer service, telephone etiquette, filing and records maintenance;
- Computer skills for data entry tasks, generation of reports and business correspondence;
- Excellent interpersonal skills to effectively deal with students, parents, faculty, staff and other outside agencies and organizations;
- Must possess exceptional oral and written communication skills to effectively assist, guide, and counsel students on the financial aid process while functioning in a fast-paced, highly demanding work environment;
- Must be able to maintain confidentiality of highly sensitive information and data; ability to interpret federal and state regulations;
- Ability to manage multiple responsibilities, in conjunction with excellent and courteous customer service;
- Ability to follow written and verbal directions; proven ability to work with diverse backgrounds; Knowledge of conflict resolution methods and ability to mediate and resolve conflicts regarding student financial aid; ability to work independently and as a team to achieve team goals.
Additional Considerations
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
None
Posting Detail Information
Posting Number
CLS_4076P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
10/06/2025
Job Close Date
10/20/2025
Open Until Filled
No
Agency Website
Contact Name
Kierra Stockton
Email
kstockton@patrickhenry.edu
Phone Number
276-656-0203
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $45,000 - $57,000
