Human Resources and Administrative Manager

POSITION SUMMARY

This in-office position reports to the Chief Operating Officer and provides HR leadership to local operations. Key responsibilities include recruitment, employment, benefits, compensation, training, and employee relations, along with administrative, scheduling, and communication support. The role works closely with local operational leadership and Corporate HR leadership to ensure consistent and compliant practices across the organization.

Additionally, this position supports administrative operations for leadership, coordinates EMS scheduling, and manages social media communications to enhance employee engagement, recruitment, and public outreach.

KEY RESPONSIBILITIES

Human Resources Management (Primary)

• Manage HR functions including recruitment, onboarding, compensation, benefits, training, and employee relations.
• Maintain HRIS records, personnel files, and employee databases, ensuring accuracy in headcount, status, and payroll.
• Review and process payroll files in a timely and accurate manner in accordance with established pay periods.
• Oversee FMLA, LOA, and ADA administration; track benefits and certifications; manage return-to-work compliance.
• Prepare headcount and retention reports and monitor turnover and staffing metrics.
• Ensure compliance with federal, state, and county laws as well as internal policies, SOPs, CAAS accreditation standards, and HIPAA.
• Partner with leadership to address employee relations issues and maintain consistent policy application.

Administrative Support

• Provide administrative assistance to the COO and leadership team, including meeting coordination, scheduling, document preparation, and internal communications.
• Manage correspondence, filing systems, and logistics for meetings and organizational events.
• Serve as a liaison between departments to streamline administrative and operational workflows.

EMS Scheduling Coordination

• Support the development and maintenance of the EMS operations schedule.
• Collaborate with Operations team to ensure shift coverage, monitor staffing needs, process schedule adjustments, and communicate updates to relevant departments.
• Collaborate with leadership to balance operational efficiency with employee preferences and availability.

Social Media & Communications

• Manage company social media accounts to support recruitment, employee recognition, and public relations.
• Create, schedule, and monitor content that reflects company culture, values, and community involvement.
• Track engagement and collaborate with leadership to improve communication strategies.

General

• Build and maintain positive relationships across departments and with external partners.
• Respond to inquiries related to HR policies, benefits, pay, and employment verification.
• Perform other duties as assigned to support organizational goals.

POSITION QUALIFICATIONS

• Minimum of 4 years of experience in Human Resources, with exposure to administrative or communications functions preferred.
• Associate’s degree or higher in Human Resources, Business Administration, or related field; or equivalent combination of education and experience.
• HR certification (PHR/SPHR or SHRM-CP/SCP) preferred.

Competencies

• Strong knowledge of HR best practices, FLSA, payroll regulations, and employment law.
• Experience with HRIS or scheduling systems (UKG preferred).
• Excellent organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities with attention to detail.
• Strong written and verbal communication skills, with professional judgment and integrity.
• Proficiency in Microsoft Office Suite and social media platforms.
• Positive, team-oriented attitude with the ability to adapt in a fast-paced environment.

WORKING ENVIRONMENT

• Professional office environment
• Occasional travel

PHYSICAL REQUIREMENTS

• Occasional lifting of office supplies and other materials associated with the position
• Must be able to perform the essential duties of the position with or without reasonable accommodations