Logistics Transition Specialist

• Secure delivery of medication, nutrition product kits and other patient care related items as needed to patient's bedside, patient’s home or another hospital location for hand off.
• Offers patient PEA services based on individual patient need (scheduled appointments, transportation, nutrition, medications, products).
• Collects and documents social determinants of health information for every patient to whom services are offered (to better understand patient needs and provide optimal services). 
• Utilizes Patient Navigation Systems (PNS) and other applications appropriately to document completed activities and fulfill patient needs.
• Acknowledges/understands all PNS patient indicators (high risk, payer type, etc.) and coordinates action steps for improved outcomes.
• Meets KPI “Scheduled” goals and ensures follow up appointments are documented in PNS.
• Collects payments; complies with payment collection related policies and procedures
• Utilizes PEA software and assistance programs (coupons, vouchers, discount cards) to provide optimal savings/value for patient.
• Takes action to facilitate available Generosity services including leveraging partnerships with community resources.
• Ensures all patients are offered program services; utilizes missed patient reporting to provide services via phone call; provides exceptional care to every patient.
• Actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team/hospitalists (ex-communicates available medication programs, unrealized referral opportunities, etc.).
• Executes daily workflow procedures to ensure KPI thresholds are met/exceeded; Tracks, Engages, Permission, and Serves expected number of patients.
• Provides pick-up and delivery of prescriptions and medical supplies in an accurate and timely manner.
• Ensures proper handling and storage of all medications and supplies
• Obtains signature of person receiving the delivery
• Meets productivity goals, as outlined by site leadership
• Submits “Wow Stories” based on PEA Leadership’s requested intervals, to Supervisor describing exceptional patient care experience provided.

• Works with prescribing clinicians and pharmacists to ensure affordability and successful delivery of medications per Standard Operating Procedures

• Demonstrates compliance with PEA and hospital-specific policies and procedures.
• Maintains working knowledge of specified equipment, services, and supplies available to transitioning patients.
• Completes ongoing health system and PEA-required training.
• Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual).  Policies include and are not limited to: phishing attacks / emails, social engineering, password protections / management practices, etc.

• High School Education or equivalent required
• Must be 18 years old or older
• 6 months of pharmacy technician or 1 year of medical assistant or other healthcare / medical experience required
• Retail pharmacy experience strongly preferred
• Other related hospital experience will be considered
• Associates and/or Bachelor’s degree will be considered in absence of healthcare experience
• Valid driver’s license in the state of employment with a clean driving record (driving may or may not be required; any driving requirements may or may not apply)

• Must have and maintain a valid driver's license and clean driving record per company policy (driving may or may not be required; any driving requirements may or may not apply)
• Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays. Team members may be required to work during inclement weather (as directed by PEA and facility guidelines)
• Excellent interpersonal skills; ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration
• Excellent communication skills allowing for optimal patient understanding and engagement
• Ability to manage multiple, complex patients and address diverse needs  
• Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning
• Ability to work in a fast paced, rapidly changing environment
• Creative problem-solving abilities; sound judgement and decision-making skills
• Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, at all times, internally among our team and externally to patients and customers

• Intermediate computer skills required
• Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems)
• Ability to utilize / navigate applications on an iPad

Salary : $21 - $22