What are the responsibilities and job description for the Rep-Patient Access - Days- Full time position at Patient Access - Days- Full time - Henry Ford Health - Careers Careers?
Rep- Patient Access
General Summary:
Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures.
Performs clerical and reception duties associated with patient registration.
Responsibilities/Duties:
|Gathers necessary demographic, insurance and clinical information from patient and enters into appropriate database.
|Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
| Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
-Coordinates and communicates schedules.
| Assists with coordination of activities related to insurance pre-certification/authorization.
| Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
EDUCATION/EXPERIENCE REQUIRED:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
.- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
PREFERRED QUALIFICATIONS:
- Experience scheduling patient appointments via phone and chat correspondence.
- Ability to navigate multiple systems in a remote environment.
- Experience with Athena, Epic, Dash, Salesforce
- Experience taking high volume calls in a health-care setting.