What are the responsibilities and job description for the Front Desk Manager position at Pathways Within?
Location: Alternating between Massapequa and Garden City offices
Position Type: Part-Time
Working Hours: Monday - Friday: 9 AM - 3 PM OR Monday - Thursday: 2 PM - 8 PM
About Us: At Pathways Within, we offer a collaborative approach to wellness and mental health services, encompassing modalities such as mental health therapy, acupuncture, and massage. Our values revolve around collaboration, work/life balance, and ongoing professional development through education.
Position Overview: Seeking a Front Desk Manager to act as the crucial connection among clients, providers, and external referrals. This role demands a deep comprehension of mental health therapy modalities and wellness services, alongside top-notch communication and organizational abilities. The perfect candidate will foster client relationships, deliver exceptional service, and nurture a collaborative atmosphere. This role reports directly to the Clinical Directors.
Qualifications
- A bachelor’s degree in a mental health or wellness-related field is highly preferred for the Front Desk Manager position in Massapequa, NY, US.
- Thorough knowledge of mental health therapy techniques and wellness services is essential.
- Proficiency in Microsoft Office, Vagaro, Jane, Simple Practice EHR, and Google Drive is required.
- Exceptional communication skills and the ability to interact effectively with others are necessary.
- Strong organizational skills and the ability to handle multiple tasks efficiently are crucial for this role.
Responsibilities
As the Front Desk Staff in Massapequa, NY, US, your responsibilities will include:
- Providing prompt responses to client inquiries via phone, email, and in-person interactions.
- Facilitating connections and managing referrals to appropriate providers within the wellness center.
- Efficiently scheduling appointments and coordinating client care across various services.
- Ensuring accurate and well-organized client records are maintained in EHR systems like Vagaro, Jane, and Simple Practice.
- Collaborating closely with providers to stay informed about service offerings and address client needs effectively.
- Assisting in the smooth 360 onboarding process for new clients to ensure a seamless experience.
- Creating a welcoming and hospitable environment for clients upon their arrival.
- Completing insurance verification for new clients
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Work Location: In person
Salary : $17 - $20