Vermont Support Line Shift Supervisor - 2nd Shift

• Supervise 5-7 staff members, including FT, PT and Per Diem employees
• Provide 1:1 supervisory support weekly or as directed by supervisor
• Create and maintain detailed supervision notes and written feedback
• Complete performance documentation as needed in collaboration with HR
• Oversee program schedule:

• Ensure that coverage is provided by 2 staff at all times
• Develop regular work schedules for team members
• Oversee coverage for staff who are taking leave

• Actively utilize tracked data to inform performance evaluations and decisions
• Facilitate 1 shift team meeting per month
• Recruit, interview, and hire VSL team members
• Provide training and onboarding for new staff and professional development opportunities for existing staff
• Provide on-call support to operators who have challenging calls or need additional assistance
• Communicate programmatic expectations and limitations to callers and texters
• Engage with program outreach efforts
• Participate in agency leadership meetings
• Provide confidential peer support utilizing choice-based, person-centered, risk reduction, and strengths-based approaches
• Awareness and adherence to understanding of policies and procedures, including emergency and on-call protocols
• Attendance at mandatory meetings and training is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR
• Complete the Certified Peer Support Provider (CPSP) process
• Other duties as assigned

• Must live and work in Vermont
• Must have the ability to attend 1 team meeting monthly and 1 supervision weekly
• Direct lived experience of what is commonly referred to as a mental health challenge or crisis (not solely substance use challenges), and a willingness to share when appropriate
• Ability to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center
• Ability and willingness to share one’s own life experiences with intentionality and thoughtfulness
• Commitment to providing quality peer support and alignment with peer values/ethics
• Excellent interpersonal skills and the ability to form relationships with individuals from diverse backgrounds and experiences including people who have experienced marginalization, oppression, and injustice
• Willingness to self-reflect, learn, and take responsibility
• Willingness to practice new ways of being in relationships and to seek support when needed
• Ability to negotiate crisis situations and set professional boundaries and personal limits
• Risk and discomfort tolerance
• Willingness to try to find reconnection after disconnection
• Ability to work independently and as part of a team
• Advanced computer literacy skills - experience with Google Suite preferred
• Ability to multitask between phone calls, textline, and team communication
• Ability to independently meet job requirements
• High school degree or comparable work experience
• Availability to work occasional holidays

• Must have the ability to work at least 1 weekend shift
• Must have the ability to work on-call for 1 shift outside of regular schedule and respond within 30 minutes
• Must have the ability to independently identify where feedback may be useful
• Comfort with providing and documenting structured guidance and feedback
• Demonstrated professional writing skills, including the ability to complete formal performance documentation as needed
• Knowledge of community resources and supports
• Ability to successfully complete tasks with minimal oversight

• At least one year of experience working in previous peer support roles and understanding of the peer movement’s history
• Professional peer support experience, Intentional Peer Support certification, and CPSP certification
• At least one year of supervisory experience
• Group facilitation experience
• Awareness of or experience with at least two of the following: the consumer/psychiatric survivor/ex-patient movement, mad pride movement, neurodivergence, risk reduction, and healing justice and disability justice

• Ability to work from home independently in a confidential space with limited distractions
• Reliable internet connection
• Daily operation of a computer and virtual phone software
• Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
• Frequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type
• Frequent typing and communicating with team members in a group chat
• Regular participation in virtual meetings
• Moderate reading responsibilities
• Occasional exposure to high levels of noise and persons who are upset, angry, or in an extreme state
• For training purposes if needed, ability to work in an office setting either with others and/or independently
• Your supervisor may utilize various remote technology tools to monitor work from home performance and output

Starting Compensation:

• $23 per hour

• Medical, dental and vision insurance
• Long term disability and life insurance
• Paid time off (accrual of 210 hours per year to start)
• 9 paid holidays annually
• 403(b) retirement savings plan
• Employee Assistance Program
• Longevity recognition rewards
• Access to a wide variety of Pathways facilitated trainings
• Access to Lake Champlain Chamber benefits, including discounted tuition at Champlain College and University of Vermont
• Student loan/tuition assistance with Vermont Care Partners