Location: Greenville, NC

Schedule: Monday–Friday, 8:00 AM–5:00 PM (with occasional early/late hours, weekends, or holidays as needed)
Status: Full-Time, Non-Exempt

Pathways to Life, Inc. is seeking a highly organized and detail-oriented ACTT Administrative Assistant (Program Assistant) to support our Assertive Community Treatment Team. This role is essential to ensuring smooth non-clinical operations, accurate documentation, and continued fidelity to TMACT (Tool for Measurement of ACT) standards. If you thrive in a fast-paced environment, enjoy coordinating processes, and want to support impactful behavioral health services, we’d love to meet you.

Key Responsibilities

Program Coordination & Administrative Support

• Serve as the primary note taker for all ACT Team meetings and distribute accurate minutes in a timely manner.

• Organize, schedule, and prepare materials for team meetings, trainings, and program reviews.

• Maintain up-to-date records, logs, and documentation according to ACTT requirements.

TMACT Compliance & Quality Assurance

• Support ACTT service delivery adherence to TMACT standards and best practices.

• Assist with preparation for TMACT fidelity reviews, including collecting data and supporting documentation.

• Help the Team Leader track fidelity measures, follow-up tasks, and quality indicators.

Member Care Coordination Support

• Coordinate member appointments, follow-ups, and linkages with medical, behavioral health, and community resources.

• Keep member records current, including PCPs, service notes, and progress documents.

• Communicate effectively with all team members to ensure coordinated and consistent care.

Data & Reporting

• Track and maintain program data such as caseload reports, service delivery metrics, and fidelity documentation.

• Assist the Team Leader with monthly, quarterly, and annual reporting requirements.

Team Collaboration

• Actively participate in ACT Team meetings and required trainings.

• Assist in onboarding new staff and provide orientation to ACTT processes and TMACT expectations.

Qualifications

• High school diploma or equivalent required.

• Strong organizational and administrative skills with excellent typing, grammar, and proofreading abilities.

• Proficient in technical writing and clear English verbal and written communication.

• Experience with document control, scanning, uploading, emailing, and database systems.

• Ability to prioritize tasks, work independently, make routine decisions, and multitask in a fast-paced environment.

Additional Requirements

• Valid driver’s license and ability to drive as needed.

• Ability to lift or move up to 25 lbs.

• Comfort working in environments where exposure to infectious diseases or behavioral crises may occur.

Why Join Pathways to Life?

• Supportive team culture focused on service excellence

• Opportunities for growth and professional development

• Meaningful work that positively impacts members in our community