Lead Case Manager- Permanent Supportive Housing

Lead Case Manager - Permanent Supportive Housing

Salary: $62,000 - $65,000

Pathways to Housing DC (Pathways DC) is a nationally recognized nonprofit and pioneer of the Housing First model, serving individuals experiencing homelessness in Washington, DC and Montgomery County, MD. We believe housing is a basic human right and provide housing, case management, behavioral health, outreach, and supportive services without preconditions such as sobriety or treatment compliance.

The Lead Case Manager is a key member of the Permanent Supportive Housing Program (PSHP) and provides clinical and administrative supervision to a team of 3 Case Managers while maintaining a caseload of approximately 9 clients. This role ensures services are delivered in alignment with Housing First, harm reduction, and client-centered care principles, supporting individuals in achieving housing stability, recovery, and community integration.

SUPERVISOR RESPONSIBILITIES:

• Supervise and facilitate the professional development of the Case Managers

• Collaborate with the Clinical Supervisors and Program Manager in determining staffing needs and interviewing potential Case Managers, as well as assigning caseloads to Case Managers

• Train, supervise and evaluate the Case Managers in conjunction with the Clinical Supervisors and Program Manager

• Plan and implement all client services, in collaboration with the Case Managers

• Supervise electronic and written record-keeping activities, e.g., progress notes, service plans, client budgets, incident reports and client charts

• Coordinate services of the PSHP with other inpatient and outpatient community treatment, support and social services 

• Collaborate with the Program Manager regarding housing issues of PSHP clients

• Represent PSHP in internal meetings. May represent Pathways on external related meeting in conjunction with the Clinical Supervisors and Program Manager

• Coordinate the use of agency vehicles designated for use by the PSHP

• Perform other related duties as assigned

CASE MANAGER RESPONSIBILITIES: 

• Collaborates with client in the formulation of a Case Management Plan that is reviewed and modified with client on a regular basis; 

• Provides outreach, case management, counseling, advocacy, and other needed services to clients in any environment including:  the streets, shelters, jails, hospitals, apartments, office, etc; 

• Provides individually tailored services to each client in the following areas: housing, school, training  & work opportunities, activities of daily living, health, wellness self-management, relapse prevention, money management & entitlements, medication support, self help & empowerment, problem solving, family life & social relationships and integrated treatment for substance abuse; 

• Maintains written and computerized records, compile reports and completes other program  documentation (e.g. progress notes, case management plans, intakes, biopsychosocial assessments, monthly visit reports, incident reports); 

• Responsible for the monthly client contact requirements as follows: 4 contacts per month for homeless clients, including 2 face to face contacts; 2 contacts per month for housed clients, including 1 face to face contact in the client’s apartment; additional monthly contacts as determined by the Case Management Plan and assessment of client needs; 

• Coordinates and monitors referrals to community services and advocates client participation;  

• Participates in monthly staff meetings;  

• Participates in staff trainings as scheduled; 

• Performs related work as assigned;  

QUALIFICATIONS:

• Master’s Degree in Social Work, Mental Health Counseling or related field from an accredited College or University.

• DC licensure as a Licensed Graduate Social Worker (LGSW) or Licensed Graduate Professional Counselor (LGPC). 

• 2 years’ experience in case management and/or counseling services to individuals/families experiencing homelessness or other related populations. 

• Candidates with a BA in the Human Services field with 4 years of experience working in permanent supportive housing may be considered. 

• Experience supervising staff performing case management services strongly desired.

• Excellent interpersonal, communication and writing skills, as well as computer literacy.

• Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.

• Bilingual English/Spanish strongly desired.

• Driver’s license and access to motor vehicle required

BENEFITS: 

• 15 days of vacation to start plus 11 paid holidays
• 10 Paid Sick/Wellness leave
• Health Insurance (singles, partner, and family coverage offered), including an employer sponsored HSA account to offset the cost of copays and healthcare services
• Dental & Vision insurance
• Employer paid LTD Pathways' paid life insurance 403b Match
• Employer paid Employee Assistance Program
• Many additional employee paid services such as legal coverage, Short Term Disability, and pre-tax commuter benefit