Case Manager - Permanent Supportive Housing

Pathways to Housing DC (Pathways DC) is based in Washington, DC and serves people in the District and Montgomery County, MD. We are an innovative and nationally recognized nonprofit committed to ending homelessness for individuals with complex health challenges. Pathways DC is one of the originators of the “Housing First” model to end homelessness, in which services are provided without conditions and pre-housing requirements such as curfews, mandated sobriety or compliance with medication. We believe housing is healthcare and that housing is a basic human right. Pathways provides an array of services including housing, street outreach, case management, drop-in services, and behavioral health support. Our model is based on client choice and the idea that the people we serve are the architects of their recovery!

Case Managers are members of the Permanent Supportive Housing Program (PSHP) who provide flexible, community based services that are designed to promote the stability, recovery and community reintegration of formerly homeless individuals assigned to PTHDC by DC’s Department of Human Services. The Case Manager maintains a primary caseload of 17-18 clients and provides case management services in a compassionate and responsible manner.     

Note:  All Pathways employees must be vaccinated against COVID-19 as a condition of employment, unless there is an approved medical or religious exemption.  All new employees will be required to present a COVID vaccination card or an approved exemption request prior to starting employment.  Unvaccinated employees will be subject to weekly COVID testing. 

RESPONSIBILITIES: 

• Collaborates with client in the formulation of a Case Management Plan that is reviewed and modified with client on a regular basis; 

• Provides outreach, case management, counseling, advocacy, and other needed services to clients in any environment including:  the streets, shelters, jails, hospitals, apartments, office, etc; 

• Provides individually tailored services to each client in the following areas: housing, school, training  & work opportunities, activities of daily living, health, wellness self-management, relapse prevention, money management & entitlements, medication support, self help & empowerment, problem solving, family life & social relationships and integrated treatment for substance abuse; 

• Maintains written and computerized records, compile reports and completes other program  documentation (e.g. progress notes, case management plans, intakes, biopsychosocial assessments, monthly visit reports, incident reports); 

• Responsible for the monthly client contact requirements as follows: 2 face to face contacts for homeless clients; 2 contacts per month for housed clients, including 1 face to face contact in the client’s apartment; additional monthly contacts as determined by the Case Management Plan and assessment of client needs; 

• Coordinates and monitors referrals to community services and advocates client participation;  

• Participates in weekly staff meetings;  

• Participates in staff trainings as scheduled; 

• Performs related work as assigned;            

 QUALIFICATIONS:

• Bachelor’s degree in social work, psychology, sociology, counseling, or related social service/science or healthcare related disciplines and one (1) year of experience providing case management services or equivalent specialized training and/or field placement experience.

• Certification and/or licensure in a relevant discipline (e.g., certified addictions counselor) may substitute for educational requirements.

• In lieu of the education, licensure or certification, the Case Manager shall have a minimum four (4) years of experience with marginalized populations. Additional considerations can be made on a case-by-case basis for applicants with a previous history of homelessness.

• Excellent organizational, communication, (both oral and written) skills preferred.  

• Ability to work independently is strongly desired.

• Excellent computer skills highly desired

• Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations;

• Bilingual English/Spanish strongly desired.

• Driver’s License and access to personal vehicle required;

 BENEFITS:  

• 15 days of vacation to start plus 10 paid holidays
• Paid Sick/Wellness leave
• Health Insurance (singles, partner, and family coverage offered), including an employer sponsored HSA account to offset the cost of copays and healthcare services
• Dental & Vision insurance
• Employer paid LTD Pathways' paid life insurance 403b Match
• Employer paid Employee Assistance Program
• Many additional employee paid services such as legal coverage, Short Term Disability, and pre-tax commuter benefits

This position is eligible for up to $2,400 of bonuses per year.