Behavioral Health Case Manager

The Case Manager provides community-based, person-centered behavioral health services, including Community Psychiatric Supportive Treatment (CPST), Therapeutic Behavioral Services (TBS), Psychosocial Rehabilitation (PSR), and substance use disorder (SUD) Case Management, as applicable to the employee’s qualifications, training, assigned program responsibilities, and applicable Ohio Department of Behavioral Health (ODBH) requirements. Case Management services are individualized and designed to support children, adolescents, adults, and families in achieving and maintaining successful community living. Services may be provided in the office, community, school, home, or other appropriate settings and may be delivered individually or in collaboration with multidisciplinary teams and other trained individuals.

The Case Manager works with each person served to identify strengths, needs, goals, and available resources; coordinate and facilitate access to needed behavioral health, medical, social, educational, vocational, housing, and community services; develop and strengthen skills necessary for community living; and promote recovery, independence, stability, and meaningful participation in the community. Services are adjusted in frequency, intensity, and type based on the changing needs and goals of the individual.

The Case Manager is responsible for providing specific, measurable, and individualized interventions consistent with the person-centered service plan and for maintaining timely, accurate, and clinically appropriate documentation in accordance with agency policy, ODBH requirements, CARF standards, payer requirements, and applicable laws and regulations.

The Case Manager collaborates with clients, families, natural supports, providers, schools, community agencies, and other members of the treatment team to promote continuity of care and achievement of identified goals. The Case Manager may provide or assist with transportation when appropriate and in accordance with agency policy and applicable requirements.

A high level of professionalism, flexibility, organization, communication, cultural responsiveness, and commitment to person-centered and recovery-oriented care is essential to successfully perform the responsibilities of this position.

The Case Manager works under the direction and supervision established by Pathways Counseling Center and is responsible for implementing services consistent with the agency’s mission, vision, values, policies, and procedures. This is an hourly position, with work hours and schedule established based on program needs, client needs, and assigned job responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Ongoing assessment of client needs;

2. Assistance with development of client independent daily living skills;

3. Participate in the development, implementation, review, and coordination of the individual's treatment plan, within the scope of the employee's role and assigned responsibilities;

4. Knowledge of community resources;

5. Client Symptom monitoring;

6. Knowledge of crisis intervention/coordination to appropriate resources;

7. Advocacy and outreach on behalf of client when indicated;

8. Provide employment support for clients who have established goals around employment;

9. Assist with appointment coordination for clients;

10. Facilitate discharge planning, when indicated;

11. Complete timely, accurate, objective, and clinically appropriate documentation of services provided, including progress notes, service-plan updates, assessments, coordination activities, and billing documentation, in accordance with agency, ODBH, CARF, Medicaid, payer, and other applicable requirements.

12. Drug testing when appropriate and with authorized training.

13. Assist individuals with accessing transportation and, when assigned and appropriate, provide or assist with transportation in accordance with agency policy, applicable insurance requirements, and the employee's authorization and responsibilities.

14. When transportation of individuals is an assigned job responsibility, the employee must maintain a valid driver's license, required automobile insurance, and an acceptable driving record in accordance with agency policy.

15. Protect the privacy, confidentiality, dignity, rights, and safety of individuals served in accordance with applicable laws, regulations, accreditation requirements, and agency policies.

16. Recognize and appropriately report suspected abuse, neglect, exploitation, or other safety concerns in accordance with applicable law and agency policy.

17. Participate in multidisciplinary team meetings, case consultations, staffing, and coordination activities as assigned.

18. Communicate relevant changes in client functioning, needs, risks, progress, and barriers to appropriate members of the treatment team.

19. Act as Court Liason;

20. Complete SUPR-T Data Collection for eligible clients;

21. Provide case management support to individuals re-entering the community from jail or prison;

22. Other duties as assigned.

COMPETENCIES:

1. Demonstrate ability to communicate effectively with clients, staff and referral sources.

2. Demonstrate ability to work within team framework.

3. Knowledge of mental health, drug and alcohol addiction, and community support.

4. Demonstrate knowledge and use of community resources.

5. Knowledge of mental illness and symptomatology

6. Knowledge of co-occurring disorders and treatment.

7. Ability to monitor self-administration of medication.

8. Complete accurate drug testing, as trained.

9. Follow all Pathways Counseling Center policies and procedures.

10. Demonstrate understanding of case management as defined by ODBH standards.

11. Demonstrate effective time management and organizational skills.

12. Effectively follow through with case management assessment and needs.

13. Demonstrate linkage to other services.

REQUIRED QUALIFICATIONS:

1. Minimum education: Associate's or bachelor's degree in behavioral health, social services, psychology, human services, or related field; or equivalent combination of education, training, and relevant experience as permitted by applicable requirements.

2. Chemical Dependency Counseling Assistant certification

3. Training and experience in the mental health and addiction field.

4. Demonstrated working knowledge mental health, chemical dependency and recovery.

5. Demonstrated understanding of the continuum of client care and the transition/placement in the various phases of treatment.

6. Demonstrated working knowledge of client confidentiality and client rights.

7. Demonstrated computer proficiency and literacy.

8. Valid driver's license and automobile insurance meeting agency requirements when driving is an essential function of the assigned position.

PHYSICAL DEMANDS:

Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

· Ability to lift up to 25 pounds.

· Ability to navigate stairs and other physical environments encountered in the performance of assigned duties, with reasonable accommodations as appropriate.

· Operates a computer and keyboard.

· Ability to travel to and perform job duties in a variety of community, residential, school, office, and other service settings.

· Ability to safely respond to routine behavioral or environmental challenges associated with community-based service delivery.

WORKING CONDITIONS:

Working conditions described are representative of those that must be met by an employee while performing the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Work is performed in office, community, school, residential, and other settings as required. The position may involve exposure to stressful situations, unpredictable environments, individuals experiencing behavioral health or substance use symptoms, and varying environmental conditions. Appropriate training, supervision, safety procedures, and agency protocols shall be followed. The office location is a smoke free environment.

This position description is not intended to be a complete list of all responsibilities, duties or a skill required for the job and is subject to review and change in accordance with the needs of Pathways Counseling Center and contractual obligations.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Bachelor's (Preferred)

Work Location: In person

Salary : $45,000 - $50,000