What are the responsibilities and job description for the Case Manager position at Pathway Law Firm?
Company Description Pathway Law Firm advocates for individuals and families facing serious injuries, wrongful death, and other hardships resulting from another party’s negligence. Since 2010, the firm has recovered millions of dollars on behalf of clients, demonstrating a strong track record of successful outcomes. The team focuses on cases involving catastrophic injuries from major auto, motorcycle, and truck accidents. Pathway Law Firm is known for standing up to large insurance companies and corporations to secure fair compensation. Applicants can expect to join a mission-driven practice committed to compassionate, client-centered representation.
Role Description The Case Manager is a full-time, on-site role based in Los Angeles, CA. This role manages a caseload of personal injury matters from intake through resolution, ensuring clients are kept informed and supported throughout the process. Daily responsibilities include gathering and organizing medical records and accident reports, coordinating treatment information, tracking case milestones, and maintaining accurate case files in the firm’s systems. The Case Manager communicates frequently with clients, medical providers, insurance adjusters, and internal legal teams to move cases forward and resolve issues. This position also assists attorneys with preparing demand packages, drafting basic correspondence, and monitoring deadlines to support effective litigation and settlement negotiations.
Qualifications
Role Description The Case Manager is a full-time, on-site role based in Los Angeles, CA. This role manages a caseload of personal injury matters from intake through resolution, ensuring clients are kept informed and supported throughout the process. Daily responsibilities include gathering and organizing medical records and accident reports, coordinating treatment information, tracking case milestones, and maintaining accurate case files in the firm’s systems. The Case Manager communicates frequently with clients, medical providers, insurance adjusters, and internal legal teams to move cases forward and resolve issues. This position also assists attorneys with preparing demand packages, drafting basic correspondence, and monitoring deadlines to support effective litigation and settlement negotiations.
Qualifications
- Strong case management and organizational skills, including maintaining detailed files, tracking deadlines, and handling multiple cases simultaneously.
- Client service and communication skills, with the ability to explain case status clearly, respond to inquiries promptly, and show empathy to clients experiencing trauma or loss.
- Administrative and documentation skills, such as managing records, drafting clear correspondence, and using case management or CRM software efficiently.
- Collaboration and teamwork abilities to work closely with attorneys, legal assistants, and external partners such as medical providers and insurance representatives.
- Attention to detail and analytical skills for reviewing reports, identifying missing information, and supporting accurate case evaluations.
- Experience in personal injury, insurance claims, or a law firm environment is preferred.
- High school diploma or equivalent required; an associate’s or bachelor’s degree in a related field (e.g., legal studies, criminal justice, business) is a plus.
- Ability to work on-site in Los Angeles, CA, with reliable attendance and adherence to confidentiality and ethical standards.